Senior Application Support Engineer

Curran Daly + Associates; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Curran Daly + Associates seeks an experienced Senior Application Production Support Engineer to ensure stability, availability and performance of Core Banking production applications across regions. The role partners with global teams in a Follow-the-Sun model to manage incidents and drive improvements.

You will troubleshoot complex issues, perform root cause analyses, and implement permanent solutions while coordinating with Development, Infrastructure and Vendor teams for ongoing stability and

Qualifications

• Bachelor's degree in Computer Science or Information Technology.
• 10+ years of experience in Application Production Support or Production Operations.
• Experience with enterprise or mission-critical applications.
• Shell Scripting.
• Oracle SQL and PL/SQL.
• AutoSys Job Scheduler.
• Knowledge of Incident, Problem, and Change Management processes.
• Experience with production monitoring, troubleshooting, and root cause analysis.
• Excellent analytical, communication, and stakeholder management skills.
• Willingness to work in a rotating shift within a global Follow-the-Sun support environment.

Responsibilities

• Provide Level 2 production support for critical Core Banking applications.
• Investigate, troubleshoot, and resolve production incidents within agreed service levels.
• Perform root cause analysis and implement permanent solutions to prevent recurring issues.
• Monitor application health, online services, and batch processing using enterprise monitoring tools.
• Execute Start of Day (SOD), End of Day (EOD), and application health checks.
• Support Change, Problem, and Capacity Management activities.
• Create and maintain technical documentation and knowledge articles.
• Collaborate with Development, Infrastructure, Database, and Vendor teams to ensure application stability.
• Communicate incident updates and resolutions to stakeholders and management.
• Contribute to continuous service improvement initiatives and operational excellence.

Skills

Shell Scripting

Incident Management

Problem Management

Change Management

Root Cause Analysis

Production Monitoring

Stakeholder Management

Communication Skills

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Oracle SQL

PL/SQL

AutoSys Job Scheduler

Dynatrace

Geneos

IBM WebSphere

Job description

About the Role

We\'re looking for an experienced Senior Application Production Support Engineer to support mission-critical Core Banking applications used across multiple regions globally. In this role, you\'ll be responsible for ensuring the stability, availability, and performance of production applications while working closely with global technology teams in a Follow-the-Sun support model.

If you have a passion for troubleshooting complex production issues, driving root cause analysis, and maintaining high availability in enterprise banking systems, we\'d love to hear from you.

What You\'ll Do

• Provide Level 2 production support for critical Core Banking applications.
• Investigate, troubleshoot, and resolve production incidents within agreed service levels.
• Perform root cause analysis and implement permanent solutions to prevent recurring issues.
• Monitor application health, online services, and batch processing using enterprise monitoring tools.
• Execute Start of Day (SOD), End of Day (EOD), and application health checks.
• Support Change, Problem, and Capacity Management activities.
• Create and maintain technical documentation and knowledge articles.
• Collaborate with Development, Infrastructure, Database, and Vendor teams to ensure application stability.
• Communicate incident updates and resolutions to stakeholders and management.
• Contribute to continuous service improvement initiatives and operational excellence.

What We\'re Looking For

Required Qualifications

• Bachelor\'s degree in Computer Science, Information Technology, or a related discipline.
• 10+ years of experience in Application Production Support or Production Operations.
• Strong experience supporting enterprise or mission-critical applications.
• Shell Scripting
• Oracle SQL and PL/SQL
• AutoSys Job Scheduler
• Strong knowledge of Incident, Problem, and Change Management processes.
• Experience performing production monitoring, troubleshooting, and root cause analysis.
• Excellent analytical, communication, and stakeholder management skills.
• Willingness to work in a rotating shift within a global Follow-the-Sun support environment.

Nice to Have

• Experience supporting Core Banking applications.
• IBM WebSphere administration or support.
• ITIL Certification.
• Knowledge of COBOL.
• Experience with Informatica or SAP BusinessObjects (BI 4.x).
• Experience using monitoring tools such as Dynatrace, Geneos, or similar enterprise monitoring platforms.

Why Join Us?

• Support globally critical banking platforms.
• Work with international technology teams across multiple regions.
• Exposure to enterprise-scale production environments.
• Collaborative and high-performing engineering culture.
• Opportunities for continuous learning and career growth.