TDI - Production Support Engineer (SAP BW) - AVP

Deutsche Bank; Philippines; On-site; PHP 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Medical and Life Insurance

Hybrid work model

Job summary

Deutsche Bank seeks a Senior Engineer to design and implement SAP-centric solutions across production environments. You will own production stability, drive incident resolution, and contribute to design and optimization of data platforms. Strong SAP BW/BW4HANA expertise and collaboration across teams are essential.

You will lead production readiness, change management, and deployments, coordinating with global teams in a fast-paced, matrixed setting. Manila-based role with on-site requirements.

Qualifications

• Extensive SAP BW experience with production engagement and controls.
• Finance data analysis experience in large organizations.
• Experience in SLAs and delivery in agile environments.

Responsibilities

• Support production platform monitoring and remediation tasks.
• Collaborate with Delivery Services to improve service availability.
• Lead incident investigation and root-cause analysis.
• Drive production readiness and testing activities.
• Implement changes with proper documentation and approvals.

Skills

SAP BW

BW4HANA

HANA data modelling

AO and Webi

SAP ECC/S4 (1909+)

ABAP debugging

English communication

Production management

IT delivery in large enterprise

Automation of workflows

Tools

BW4HANA

AO/ Webi

ADSO/ Composite Providers

Job description

The Senior Engineer designs and implements technical solutions and configures applications in different environments in response to business problems. With the partial/ full ownership of Production platforms, Senior Engineer is required to ensure environment stability, expeditious and timely resolution of Production issues, ensuring minimal downtimes and continuity of services. Further the Senior Engineer investigates, proposes and implements various solutions, standardizing where possible, to ensure stability and reliability of the application platforms. The person performing the role may lead delivery of other members of the team and control their work where applicable.

What we will offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Medical and Life Insurance upon employment

Your key responsibilities

Production Support

• Supports the production platform, carrying out monitoring and remediation of issues and specific maintenance tasks as per the run book procedures.
• Works with Delivery Services e.g. (Fabric, Infrastructure, Cloud) on improvements to service availability and resilience
• Owns the logs that track manual tasks, remediation and system improvement
• Second line of defence for Incident Management – gathering data for investigation and identification of root cause through to resolution
• Defines and creates Run Book entries and knowledge articles based on incidents experienced in the production environment

Application Analysis

• Carries out deep technical analysis of the production to identify performance, stability and resilience enhancements
• Assists in design and creation of NFRs through identification of further requirements
• Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution.
• Facilitates recovery, following resolution of incidents.
• Documents and resolve incidents according to agreed procedures

Change Management

• Assesses, analyzes, develops, documents and implements changes based on requests for change.
• These could be technical and/or functional solutions as provided by Development and/or other Production Engineers ensuring segregation of duties
• Configure the application in response to business and/or technical problems and in accordance with provided requirements and agreed design principles
• Act as an SRE (Site Reliability Engineer) to drive production excellence.
• Investigates problems in systems, processes and services.
• Ensures PIR reporting and Root Cause Analysis
• Assists with the implementation of agreed remedies and preventative measures.
• Attends Program Meetings to prioritize owned stability and performance enhancements as identified in production

Release and deployment:

• Use the tools and techniques for specific areas of release and deployment activities.
• Administers the recording of activities, logging of results and technical activity documents undertaken.
• May carry out early life support activities such as providing support advice to initial users.

Production Readiness and Testing

• Serves as the SAP Lead, working closely with the Change teams in driving and embedding the Production readiness controls as part of the Software delivery lifecycle.
• Builds keep list of NFRs and ensure adherence through design forums
• Reviews requirements and specifications and defines test conditions
• Analyses and reports on test activities and reports risk and issues associated with own work.

Your skills and experience

• Extensive experience in SAP BW with ability to drive right level of SAP Production engagement and controls within the Production organization
• Proven experience working within the profession of Business/Data Analysis within the Finance arena
• Proven history of working in a delivery model based on agreed Service Level agreements and working to continuously improve the efficiency and quality of service delivered
• Sound understanding of Production management processes and controls in large organizations.
• Strong experience of envisioning and driving full stack automation in medium to large sized groups.
• Solid understanding of SAP BW module (Preferably SAP Certified)
• Extensive experience and Knowledge in BW4HANA
• Extensive working experience on HANA Data Modelling.
• Working experience in AO and Webi
• Proficiency in SAP BW 7.4 objects (ADSO, Composite Providers)
• Strong Experience working on SAP ECC 6.0 and S4 (1909 or above versions preferred)
• Basic ABAP Debugging Skills
• Preferably with background in the Financial Services Industry –Investment Banking, Global Markets, Corporate Banking
• Ability to balance business demands and IT fulfilment in terms of standardization, reducing risk and increasing IT flexibility.
• Experience in IT delivery in a large enterprise working on mission-critical IT systems working in an Agile environment.
• Demonstrated experience working on Global General Ledger Projects (preferably SAP)
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.
• Strong verbal and written communication skills; fluent in English (written and verbal)
• Ability to work in virtual teams and in a matrix organization
• Ability to work in fast paced environment in Manila

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression

#LI-Hybrid

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network.