Senior Application Admin and Support Analyst (Site Scope – React and Javascript)

Vertiv; Mandaluyong; On-site; PHP 446,000 - 893,000; Full time

Job summary

Vertiv is seeking an Application Support specialist to provide day-to-day operational support for Vertiv’s Site Scope application within the Digital organization. This entry-level individual contributor role is responsible for monitoring platform health, triaging incidents, performing basic troubleshooting, and escalating issues to the development team as needed.

The Application Support specialist will help maintain the Site Scope platform’s stability and availability by serving as the first

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related field; equivalent practical experience or relevant certifications considered.
• 3+ years of experience in application support, product support, or technical support with exposure to React.
• Experience logging, categorizing, and triaging incidents using ticketing systems (e.g., ServiceNow, Jira, or equivalent).
• Familiarity with supporting web-based applications in a production environment, including basic troubleshooting and issue documentation.
• Basic familiarity with the React platform, admin panel, and basic templating concepts.
• Foundational knowledge of HTML, CSS, and JavaScript sufficient to identify and describe frontend issues.
• Basic understanding of REST APIs and how web applications communicate with backend systems.
• Familiarity with incident management tools (ServiceNow preferred) and support workflows.
• Basic familiarity with Linux command-line operations and log file review.
• Understanding of web application fundamentals and browser developer tools for basic troubleshooting.

Responsibilities

• Monitor the platform for availability, performance, and defects; log and categorize incidents in ServiceNow; perform initial triage and elevate complex issues to the Application Developer or Tech Lead for resolution.
• Perform first-level troubleshooting of React issues including content display errors, order processing anomalies, and user reported defects; test known fixes and document resolutions in accordance with support procedures.
• Assist with routine content updates, catalog maintenance, and basic platform configuration changes; support the team with data entry, content publishing, and storefront administration tasks as directed by the Tech Lead or Application Developer.
• Support quality assurance activities by executing test cases, verifying bug fixes, and performing post-deployment smoke testing; document test results and report defects to the development team for resolution.
• Maintain support documentation including runbooks, known issue logs, and troubleshooting guides; communicate platform status updates to stakeholders and provide regular reporting on incident trends and resolution metrics.

Skills

React experience

Incident triage

Web troubleshooting

Communication skills

Education

Bachelor’s degree in CS/IT/SE

Tools

ServiceNow

Jira

GitLab

Datadog

New Relic

Oracle integrations

Job description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.

• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.

• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.

• A Place for Everyone: Our commitment to Inclusion ensures that all employees’ unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

JOB SUMMARY:

Vertiv is seeking an Application Support specialist to provide day-to-day operational support for Vertiv’s enterprise Site Scope application within the Digital organization. This entry-level individual contributor role is responsible for monitoring platform health, triaging incidents, performing basic troubleshooting, and escalating issues to the development team as needed.

The Application Support specialist will help maintain the Site Scope platform’s stability and availability by serving as the first line of support, documenting issues, and assisting with routine platform maintenance tasks. This role supports Vertiv’s Operational Excellence and Customer Focus strategic priorities by helping ensure the platform remains operational and responsive for Vertiv’s global customers.

As an entry-level member of the Digital organization’s team, this role provides frontline support for the platform including incident logging, content updates, and order-related issue investigation. The Application Support specialist will work closely with Application Developers and the Tech Lead to upscale complex issues, assist with testing activities, and support routine deployment verifications. This role offers exposure to enterprise Digital operations and integration workflows as part of professional development within the team. This position is based at Vertiv’s Philippines office.

KEY RESPONSIBILITIES:

• Monitor the platform for availability, performance, and defects; log and categorize incidents in ServiceNow; perform initial triage and elevate complex issues to the Application Developer or Tech Lead for resolution.

• Perform first-level troubleshooting of React issues including content display errors, order processing anomalies, and user reported defects; test known fixes and document resolutions in accordance with support procedures.

• Assist with routine content updates, catalog maintenance, and basic platform configuration changes; support the team with data entry, content publishing, and storefront administration tasks as directed by the Tech Lead or Application Developer.

• Support quality assurance activities by executing test cases, verifying bug fixes, and performing post-deployment smoke testing; document test results and report defects to the development team for resolution.

• Maintain support documentation including runbooks, known issue logs, and troubleshooting guides; communicate platform status updates to stakeholders and provide regular reporting on incident trends and resolution metrics.

JOB QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related field; equivalent practical experience or relevant certifications considered.

• 3+ years of experience in application support, product support, or technical support with exposure to React.

• Experience logging, categorizing, and triaging incidents using ticketing systems (e.g., ServiceNow, Jira, or equivalent).

• Familiarity with supporting web-based applications in a production environment, including basic troubleshooting and issue documentation.

• Basic familiarity with the React platform, admin panel, and basic templating concepts.

• Foundational knowledge of HTML, CSS, and JavaScript sufficient to identify and describe frontend issues.

• Basic understanding of REST APIs and how web applications communicate with backend systems.

• Familiarity with incident management tools (ServiceNow preferred) and support workflows.

• Basic familiarity with Linux command-line operations and log file review.

• Understanding of web application fundamentals and browser developer tools for basic troubleshooting.

Preferred Qualifications:

• Experience with platform administration.

• Exposure to Oracle integrations or middleware platforms in a support capacity.

• Familiarity with GitLab for reviewing deployment changes.

• Experience with WCAG accessibility testing or compliance verification.

• Familiarity with monitoring and observability tools (e.g., Datadog, New Relic, or equivalent).

• Experience with AI-augmented support tools and practices.

• ITIL certification or familiarity with ITIL service management frameworks.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES:

Safety. Integrity.Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus

• Operational Excellence

• High-Performance Culture

• Innovation

• Financial Strength

OUR BEHAVIORS

• Own It

• Act With Urgency

• Foster a Customer-First Mindset

• Think Big and Execute

• Lead by Example

• Drive Continuous Improvement

• Learn and Seek Out Development