Service Support Associate I (Temp)

Vertiv; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Job summary

Vertiv in the Philippines is seeking a capable Contracts Administrator to ensure contract transactions are processed accurately and on time. You will log information in relevant systems, provide solutions to contract issues, and coordinate with market units to clarify details.

This role requires fresh graduates or 1–3 years of experience, a bachelor’s degree, strong administrative and analytical skills, and proficiency in MS Office.

Qualifications

• Fresh graduates or candidates with 1–3 years of relevant work experience.
• Bachelor’s degree in any course.
• Strong administrative, analytical, and organizational skills, with high attention to detail.
• Demonstrates initiative, ownership, and the ability to work with minimal supervision.
• Effective time‑management skills and the ability to handle high volume transactions and multiple tasks.
• Strong teamwork and collaboration skills.
• Ability to work and multi-task in a fast-paced environment.
• Basic understanding of service operations or the service business is an advantage.

Responsibilities

• Ensures all contract transactions are done accurately and on time.
• Ensures all required information is logged in the appropriate systems and databases.
• Provides accurate solutions to contract issues and concerns raised by the market units or other points of contact.
• Liaises with the market units regarding any detail/s not sufficiently clear to ensure transactions are accurate.
• Guarantees accuracy in all transactions as per agreed SLA and complies with the defined procedures and standards set forth within the workgroup/team.
• Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
• Pays close attention to details and has the ability to perform all duties with the least amount of supervision.
• Performs other duties that may be assigned in the line of work.

Skills

Strong administrative

Analytical

Organizational skills

Ownership

Minimal supervision

Time-management

MS Office proficient

Teamwork

Education

Bachelor’s degree in any course

Tools

MS Office

Job description

Responsibilities

• Ensures all contract transactions are done accurately and on time.
• Ensures all required information is logged in the appropriate systems and databases.
• Provides accurate solutions to contract issues and concerns raised by the market units or other points of contact.
• Liaises with the market units regarding any detail/s not sufficiently clear to ensure transactions are accurate.
• Guarantees accuracy in all transactions as per agreed SLA and complies with the defined procedures and standards set forth within the workgroup/team.
• Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
• Pays close attention to details and has the ability to perform all duties with the least amount of supervision.
• Performs other duties that may be assigned in the line of work.

Requirements

• Fresh graduates or candidates with 1–3 years of relevant work experience.
• Bachelor’s degree in any course.
• Strong administrative, analytical, and organizational skills, with high attention to detail.
• Demonstrates initiative, ownership, and the ability to work with minimal supervision.
• Effective time‑management skills and the ability to handle high volume transactions and multiple tasks.
• Strong teamwork and collaboration skills.
• MS Office proficient.
• Ability to work and multi-task in a fast-paced environment.
• Basic understanding of service operations or the service business is an advantage.

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES

• Safety.
• Integrity.
• Respect.
• Teamwork.
• Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]