Senior App Dev & Maintenance Analyst

Cardinal Health International Philippines Inc.; Pateros; Vor Ort; PHP 480.000 - 720.000; Vollzeit

Zusammenfassung

Cardinal Health International Philippines Inc. in Metro Manila seeks an Applications Support professional to manage production and end-user support, resolve incidents, and maintain system health across our software landscape.

You will work with cross-functional teams, troubleshoot moderately complex issues, document solutions, and contribute to process improvements while upholding service levels and best practices.

Qualifikationen

• 2-4 years of application support or production support experience preferred.
• Experience troubleshooting application issues and resolving incidents.
• Bachelor's degree in a related field or equivalent work experience preferred.
• Brightree experience is a plus, but not required.

Aufgaben

• Handles most production support tickets and user requests with limited guidance.
• Investigates and resolves moderately complex technical and process issues.
• Collaborates with stakeholders, developers, vendors, and cross-functional teams.
• Documents processes and contributes to continuous improvement initiatives.

Kenntnisse

App support

Troubleshooting

Incident management

Root cause analysis

Collaboration

Ausbildung

Bachelor's degree in related field

Tools

Brightree

Jobbeschreibung

Cardinal Health International Philippines Inc. in Metro Manila seeks an Applications Support professional to manage production and end-user support, resolve incidents, and maintain system health across our software landscape.

You will work with cross-functional teams, troubleshoot moderately complex issues, document solutions, and contribute to process improvements while upholding service levels and best practices.