Pharmacy Applications Production Support Engineer

Cardinal Health; Taguig; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Cardinal Health in Taguig, Philippines, seeks an Applications Production Support specialist to maintain pharmacy applications and critical workflows, monitoring health across applications, interfaces, Windows services, and databases. You will troubleshoot incidents affecting prescription processing and claims to ensure smooth pharmacy operations.

You will perform initial triage, escalate to appropriate teams, and contribute to incident management, runbooks, and knowledge documentation while

Qualifications

• Bachelor's degree in computer science, Information Technology, Engineering, or equivalent work experience preferred.
• Experience troubleshooting complex application, system, and integration issues.
• Pharmacy management system experience required; Guardian Rx experience a plus.

Responsibilities

• Provide production support for pharmacy applications and critical pharmacy workflows.
• Monitor application health, interfaces, Windows services, scheduled processes, queues, databases, and integrations.
• Troubleshoot incidents affecting prescription processing, claims, eligibility, prior authorization, printing, and related pharmacy operations.
• Perform initial triage and determine whether failures are related to the application, SQL/database, server, network, configuration, or external vendor.
• Restore service using approved SOP's while capturing evidence needed for root-cause analysis.
• Escalate issues to development, infrastructure, database, network, security, or vendor teams with sufficient diagnostic information.
• Participate in incident/problem management and drive recurring issues toward permanent resolution.
• Maintain support documentation, operational procedures, known-error documentation, and troubleshooting runbooks.
• Strong production incident troubleshooting.
• SQL Server fundamentals and database connectivity troubleshooting.
• Application/interface log analysis.
• Experience working with highly available/failover environments is beneficial.
• Escalation when SLAs or patient/pharmacy operations are at risk by opening an SRT (Service Restoration Team) call.

Skills

Troubleshooting

Analytical skills

Problem solving

Education

Bachelor's degree in computer science/IT/Engineering

Job description

Cardinal Health in Taguig, Philippines, seeks an Applications Production Support specialist to maintain pharmacy applications and critical workflows, monitoring health across applications, interfaces, Windows services, and databases. You will troubleshoot incidents affecting prescription processing and claims to ensure smooth pharmacy operations.

You will perform initial triage, escalate to appropriate teams, and contribute to incident management, runbooks, and knowledge documentation while