Senior APAC Client Services Leader

Greenpark; Philippines; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Greenpark in the APAC region seeks a Head of Client Services to drive strategy, oversee senior client relationships, and ensure outstanding service delivery across multiple projects in APAC.

The role reports to the MD APAC and involves guiding client services governance, participating in Partnership meetings, and leading the development of account plans while pushing for process improvements and strong client insights.

Responsibilities

• Formulation, ownership and delivery of client services strategies in liaison with the MD, Global CEO and the APAC Management Partnership.
• Active participation in the APAC Management Partnership meetings as scheduled, advising on Client Services and related matters;
• Oversee the development and growth of client accounts, owning the senior client relationships and ensuring the highest levels of service;
• Develop and maintain strong and productive relationships with senior level client stakeholders on APAC projects;
• Be the main point of contact for senior-level conversations on these projects, and as required, attend/lead status meetings with an Account Director/Manager as appropriate;
• Own the client reporting process ensuring a smooth flow of information to and from clients;
• Liaise with production and business development teams and manage client expectations;
• Work closely with MD APAC to pass on client services best practices and client insights;
• Create yearly and half-yearly account development plans for sign off by senior management;
• Be heavily involved in driving the development of client projects;
• Continuously review and seek improvements in processes and internal and external reporting.

Job description

Greenpark in the APAC region seeks a Head of Client Services to drive strategy, oversee senior client relationships, and ensure outstanding service delivery across multiple projects in APAC.

The role reports to the MD APAC and involves guiding client services governance, participating in Partnership meetings, and leading the development of account plans while pushing for process improvements and strong client insights.