Client Services Partner (Makati)

Greenpark; Philippines; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Greenpark in the APAC region seeks a Head of Client Services to drive strategy, oversee senior client relationships, and ensure outstanding service delivery across multiple projects in APAC.

The role reports to the MD APAC and involves guiding client services governance, participating in Partnership meetings, and leading the development of account plans while pushing for process improvements and strong client insights.

Responsibilities

• Formulation, ownership and delivery of client services strategies in liaison with the MD, Global CEO and the APAC Management Partnership.
• Active participation in the APAC Management Partnership meetings as scheduled, advising on Client Services and related matters;
• Oversee the development and growth of client accounts, owning the senior client relationships and ensuring the highest levels of service;
• Develop and maintain strong and productive relationships with senior level client stakeholders on APAC projects;
• Be the main point of contact for senior-level conversations on these projects, and as required, attend/lead status meetings with an Account Director/Manager as appropriate;
• Own the client reporting process ensuring a smooth flow of information to and from clients;
• Liaise with production and business development teams and manage client expectations;
• Work closely with MD APAC to pass on client services best practices and client insights;
• Create yearly and half-yearly account development plans for sign off by senior management;
• Be heavily involved in driving the development of client projects;
• Continuously review and seek improvements in processes and internal and external reporting.

Job description

Greenpark'sscontinuedsuccess is dependent on the strength and depth of our valued long-term client relationships.

Our clients trust us because we deliver top quality B rand P ushing, SEO Insight,
Content Production and Paid Media campaigns, with a positive attitude and the tenacity it takes to make great work happen -and great work is common goal that fuels us all!

Our relationships are proactive and never passive, we are tireless in our pursuit of knowledge and understanding of our clients' business, needs,
challenges and competitors.

Our ambition is to be engaged across every aspect of our Clients' business where we have the expertise and skills to such an extent that we become indispensable to them.

This role description covers the main aspects of the Head of Client Services role.

However, a role description is not a box that you are put in. It is a definition of your core responsibilities. In a company like ours, you are encouraged and expected to contribute to many wider issues.

Why this Role Exists:

• To ensure that our clients receive truly outstanding levels of service from the first meeting through to final delivery, creating successful projects that make THEM look good;

• To maximise opportunities for growth of our client accounts through the development of strong and productive relationships with key stakeholders;

• To ensure the personal and professional development of Client Services Team members so they might grow in their careers and better serve our clients;

• To assist with the smooth operations of the APAC office, assisting across multiple operational functions as necessary.

• To develop, design and implement best practice processes across Greenpark accounts.
  

What the Role Covers:

• Formulation, ownership and delivery of client services strategies in liaison with the MD, Global CEO and the APAC Management Partnership.

• Active participation in the APAC Management Partnership meetings as scheduled, advising on Client Services and related matters;

Reporting and Communication Structure

• This role reports to and advises the Managing Director APAC on all client and operational matters.

• This is an individual contributor role.

Client Services

• Oversee the development and growth of client accounts, owning the senior client relationships and ensuring the highest levels of service;

• Develop and maintain strong and productive relationships with senior level client stakeholders on APAC projects;

• Be the main point of contact for senior-level conversations on these projects, and as required, attend/lead status meetings with an Account Director/Manager as appropriate;

• Own the client reporting process ensuring a smooth flow of information to and from clients;

• Liaise with production and business development teams and manage client expectations;

• Work closely with MD APAC to pass on client services best practices and client insights;

• Create yearly and half-yearly account development plans for sign off by senior management;

• Be heavily involved in driving the development of client projects;

• Continuously review and seek improvements in processes and internal and external reporting.