Senior Analytics & Reporting Specialist - Hybrid

The Western Union Company; Quezon City; Hybrid; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Paid Time Off

HMO coverage with dependents from day

Job summary

The Western Union Company in Quezon City, Philippines is seeking a Senior Specialist/Analyst, Reporting & Analysis to lead data-driven reporting, monitor service health, and deliver actionable insights. You will collaborate with Product, Engineering, and Operations to optimize payout services and drive reliability.

Strong Excel/Sheets skills and 3+ years in fintech or banking are preferred. The role emphasizes daily monitoring, KPI analysis, and proactive process improvements within a hybrid

Qualifications

• Bachelor’s degree in business administration, finance or related discipline; equivalent combinations considered.
• 3+ years of experience in operations, product operations, payments, fintech, or banking
• Proven experience in reporting, KPI tracking, and performance analysis
• Strong Excel / Google Sheets skills (formulas, pivots); basic BI/dashboard experience is a plus
• Experience with daily operational monitoring, trend analysis, and issue identification
• Ability to analyze service outages and performance trends
• Strong communication skills with the ability to present insights clearly (English)

Responsibilities

• Define, build, and deliver daily, weekly, monthly, and quarterly reports.
• Track and analyze key product metrics and KPIs, ensuring accuracy and consistency.
• Provide insights into performance trends, risks, and opportunities to stakeholders.
• Perform daily monitoring of service health, including outage detection and impact analysis.
• Analyze past, current, and forecasted trends to identify systemic issues and growth drivers.
• Proactively identify and recommend processes, product, and operational improvements.
• Support the ongoing optimization of the Direct-to-Bank payout product.
• Collaborate with cross-functional teams to improve reliability, scalability, and customer outcomes.
• Track and escalate operational risks and service degradation appropriately.

Skills

KPI tracking

Performance analysis

Excel/Sheets

BI dashboards

Operational monitoring

Trend analysis

Issue identification

Clear communication

Education

Bachelor’s degree in business/finance or related

Tools

Google Sheets

BI tools

Job description

The Western Union Company in Quezon City, Philippines is seeking a Senior Specialist/Analyst, Reporting & Analysis to lead data-driven reporting, monitor service health, and deliver actionable insights. You will collaborate with Product, Engineering, and Operations to optimize payout services and drive reliability.

Strong Excel/Sheets skills and 3+ years in fintech or banking are preferred. The role emphasizes daily monitoring, KPI analysis, and proactive process improvements within a hybrid