Senior Analyst, Tech Operations, SAP Basis

7114 Bacardi-Martini Philippines Inc (BMC); Manila; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Total Rewards package

Health & Wellbeing benefits

Paid Time Off

Job summary

7114 Bacardi-Martini Philippines Inc (BMC) seeks an IT operations leader to coordinate local and outsourced teams, ensuring SLA delivery and supporting legacy applications. You will liaise with global IT teams on projects, provide VIP support, and contribute to incident, problem, and performance management through root-cause analysis.

The role covers change management, disaster recovery planning, documentation, cross-training, and participation in SAP improvement initiatives.

Qualifications

• Experience managing IT operations teams.
• Strong troubleshooting and root-cause analysis skills.
• Ability to coordinate with global IT teams on projects.
• Proven knowledge of SAP technologies and maintenance practices.

Responsibilities

• Manage local/outsourced teams to deliver the agreed SLA (Service Level Agreement) to the business
• Support local legacy applications, if any left that has not been replaced yet
• Be the local contact for the global IT teams to manage global projects
• Support local business meetings, VIP support when required
• Input into operations budget if required
• Provide high level customer service support in daily incident, problem and performance management through in-depth root cause analysis
• Regularly review and propose preventative and corrective maintenance through Change Management processes and maintenance schedules to meet minimum unplanned downtime
• Participate in integration & release & change management planning to ensure alignment of all teams with initiatives
• Maintain and update technical documentations as well as cross-train other team members
• Able to act as the situation manager substitute in case of crisis
• Participate in SAP technical improvement projects implementing new processes, technologies, and infrastructures using project management methodologies
• Evaluate EWA, EWC, CQC, TPO and propose actions
• Participate in Global Enterprise projects providing technical expertise and influencing technical decisions
• Maintain disaster recovery procedures and documentation and participate in scheduled tests
• Participate in planning, building cutover plans, communication, and coordination between internal customers and infrastructure teams to deliver Basis services per service level agreement, e.g. system refreshes, upgrades, etc.
• Continuously research to understand new technology trends including current SAP technologies and be able to communicate clearly the business impact and benefits to the organization
• Project planning and assisting others in ensuring they are using the proper techniques when scheduling their support work/projects

Skills

Stakeholder management

Incident management

Root-cause analysis

Communication

SLA management

Budget input

Tools

SAP

Job description

• Manage local/outsourced teams to deliver the agreed SLA (Service Level Agreement) to the business
• Support local legacy application, if any left that has not been replaced yet
• Be the local contact for the global IT teams to manage global projects
• Support any local Business meetings, VIP support when required
• Input into operations budget if required
• Provide high level customer service support in daily incident, problem and performance management through in-depth root cause analysis
• Regularly review and propose preventative and corrective maintenance through Change Management processes and maintenance schedules to meet minimum unplanned down time.
• Participate in integration & release & change management planning to ensure alignment of all teams with initiatives.
• Maintain and update technical documentations as well as cross-train other team members.
• Able to act as the situation manager substitute in case of crisis.
• Participate in SAP technical improvement projects implementing new processes, technologies, and infrastructures using project management methodologies.
• Evaluate EWA, EWC, CQC, TPO and propose actions.
• Participate in Global Enterprise projects providing technical expertise and influencing technical decisions.
• Maintain disaster recovery procedures and documentation and participate in scheduled tests.
• Participate in planning, building cutover plans, communication, and coordination between internal customers and infrastructure teams to deliver Basis services per service level agreement, e.g. system refreshes, upgrades, etc.
• Continuously research to understand new technology trends including current SAP technologies and be able to communicate clearly the business impact and benefits to the organization.
• Project planning and assisting others in ensuring they are using the proper techniques when scheduling their support work/projects

LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

BELONGING: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become

Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others

People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance

Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.

Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with

Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity. U.S. applicants have rights under Federal Employment Laws.

Perks of Working for us

At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance. Compensation, Paid Time Off & Retirement: Competitive Pay Package Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community) Retirement/Pension Plan Health & Wellbeing Medical, Critical Illness, and Life Insurance Employee Assistance Programs Best-in-class, family-friendly, and inclusive leave policies Additional Benefits The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change. Some benefits may be subject to an employee contribution. Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand. Join a world-class team. Recognized by Forbes as one of the World's Best Employers 2026

Bacardi is the world´s largest privately-held international spirits company. More than 8,000 people across the globe work toward a common purpose to Make Moments Matter. At Bacardi we are guided by our 3Fs culture of being Fearless, treating each other like Family, and having a Founders mentality. And have plenty of fun along the way! BE FEARLESS We empower our teams to question, challenge and innovate. This means adopting an agile mindset, being comfortable with trying new things and taking risks, without being reckless. BEHAVE LIKE FAMILY We treat each other, and our communities, like family. We call each other “Primos” (Spanish for cousins) because being part of the family gives you the support you need to be the best you can be. THINK LIKE A FOUNDER The spirit of entrepreneurship is rooted in our legacy. We treat this business as if it was our own. We do the right thing for the business and take accountability for our work.