Senior Analyst, Tech Operations, SAP Basis

Bacardi; Manila; On-site; PHP 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Competitive Pay Package

Medical Insurance

Retirement/Pension Plan

Employee Assistance Programs

Leave policies

Job summary

Bacardi is seeking an IT professional to lead local and outsourced teams, ensuring SLA delivery and effective incident, problem, and performance management. You will coordinate with global IT teams on projects, support legacy applications, and contribute to budgeting and disaster recovery planning.

The role emphasizes change management, release planning, and SAP-related improvements, with opportunities to mentor colleagues and maintain documentation across environments.

Qualifications

• Experience delivering SLA for IT services
• Support for local legacy applications still in use
• Ability to coordinate with global IT teams on projects
• Strong incident/problem/performance management skills
• Familiarity with Change, Release and Deployment processes
• Knowledge of disaster recovery planning and testing

Responsibilities

• Manage local/outsourced teams to deliver the agreed SLA (Service Level Agreement) to the business
• Support local legacy application, if any left that has not been replaced yet
• Be the local contact for the global IT teams to manage global projects
• Support any local Business meetings, VIP support when required
• Input into operations budget if required
• Provide high level customer service support in daily incident, problem and performance management through in-depth root cause analysis
• Regularly review and propose preventative and corrective maintenance through Change Management processes and maintenance schedules to meet minimum unplanned down time
• Participate in integration & release & change management planning to ensure alignment of all teams with initiatives
• Maintain and update technical documentations as well as cross-train other team members
• Able to act as the situation manager substitute in case of crisis
• Participate in SAP technical improvement projects implementing new processes, technologies, and infrastructures using project management methodologies
• Evaluate EWA, EWC, CQC, TPO and propose actions
• Participate in Global Enterprise projects providing technical expertise and influencing technical decisions
• Maintain disaster recovery procedures and documentation and participate in scheduled tests
• Participate in planning, building cutover plans, communication, and coordination between internal customers and infrastructure teams to deliver Basis services per service level agreement, e.g. system refreshes, upgrades, etc.
• Continuously research to understand new technology trends including current SAP technologies and be able to communicate clearly the business impact and benefits to the organization
• Project planning and assisting others in ensuring they are using the proper techniques when scheduling their support work/projects

Skills

SAP

Incident management

Problem management

Root cause analysis

Change management

Budgeting

Project leadership

Performance management

Job description

• Manage local/outsourced teams to deliver the agreed SLA (Service Level Agreement) to the business
• Support local legacy application, if any left that has not been replaced yet
• Be the local contact for the global IT teams to manage global projects
• Support any local Business meetings, VIP support when required
• Input into operations budget if required
• Provide high level customer service support in daily incident, problem and performance management through in-depth root cause analysis
• Regularly review and propose preventative and corrective maintenance through Change Management processes and maintenance schedules to meet minimum unplanned down time.
• Participate in integration & release & change management planning to ensure alignment of all teams with initiatives.
• Maintain and update technical documentations as well as cross-train other team members.
• Able to act as the situation manager substitute in case of crisis.
• Participate in SAP technical improvement projects implementing new processes, technologies, and infrastructures using project management methodologies.
• Evaluate EWA, EWC, CQC, TPO and propose actions.
• Participate in Global Enterprise projects providing technical expertise and influencing technical decisions.
• Maintain disaster recovery procedures and documentation and participate in scheduled tests.
• Participate in planning, building cutover plans, communication, and coordination between internal customers and infrastructure teams to deliver Basis services per service level agreement, e.g. system refreshes, upgrades, etc.
• Continuously research to understand new technology trends including current SAP technologies and be able to communicate clearly the business impact and benefits to the organization.
• Project planning and assisting others in ensuring they are using the proper techniques when scheduling their support work/projects

LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become

• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others

• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance

• Results Agility : You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.

• Mental Agility : You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with

• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity.

U.S. applicants have rights under Federal Employment Laws.

Perks of Working for us

At Bacardi,we arecommitted toprovidingourPrimos (employees) with a comprehensive Total Rewards package ofcompensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.

Compensation, Paid Time Off & Retirement:

• Competitive Pay Package

• Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)

• Retirement/Pension Plan

Health & Wellbeing

• Medical, Critical Illness, and Life Insurance

• Employee Assistance Programs

• Best-in-class, family-friendly, and inclusive leave policies

Additional Benefits

The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.

Some benefits may be subject to an employee contribution.

Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.