Senior Analyst - Platform Operations

Jones Lang LaSalle Incorporated; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Database Administrator (DBA) for an on-site role in Taguig, Philippines. The DBA will oversee database performance, integrity, and security, while planning and developing the database and troubleshooting issues for users.

The role includes troubleshooting for workflow issues, basic reporting, user support, and collaboration with Operations and Accounts Teams. Graveyard shift availability and stakeholder management are required.

Qualifications

• 2–5 years’ experience in Helpdesk Delivery, Technical Support and Administration.

Responsibilities

• Provide trouble shooting for on account teams for workflow issues.
• Write basic reports.
• Provide user support.
• Develop and maintain a collaborative relationship with Operations and the Accounts Teams.
• Provide recommendations for process improvement and implement changes on processes accordingly.
• Conduct New Hire and Refresher Training sessions.
• Support the Regional Platform Manager with ad hoc tasks.

Skills

DB Access

Security

Troubleshooting

Reporting

Cross-functional collaboration

Education

Information Systems / Computer Science / Computer Engineering / Business IT

Job description

Database Administrator (DBA) – On-site, Taguig, Philippines

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Your responsibility as a database administrator (DBA) will be the performance, integrity and security of a database. You’ll be involved in the planning and development of the database, as well as in troubleshooting any issues on behalf of the users. Ensure that data remains consistent across the database and data is clearly defined.

• Provide trouble shooting for on account teams for workflow issues
• Write basic reports
• Provide user support
• Develop and maintain a collaborative relationship with Operations and the Accounts Teams
• Provide recommendations for process improvement and implement changes on processes accordingly
• Conduct New Hire and Refresher Training sessions
• Generally, support the Regional Platform Manager with ad hoc tasks such as facilitation / organizing boot camps, weekly forums and the like

Qualifications

• Knowledgeable in Information Systems / Computer Science/ Computer Engineering / Business IT or other relevant disciplines
• 2-5 years’ experience in Helpdesk Delivery, Technical Support and Administration
• Experience with Project and Stakeholder Management
• Willing to work on graveyard shift assignments with weekdays off scheduling

Advanced DBA Skills

• Assign Passwords and Maintain Database Access
• Analyze and Recommend Database Improvements
• Analyze Impact of Database Changes to the Business
• Audit Database Access and Requests
• Communicate Requirements to System Administrator
• Continually Review Processes for Improvement
• Ensure Data is Secure
• Ensure Databases Run Efficiently
• Ensure Platform Availability
• Extract Live Data
• Guarantee Database Setup Meets Industry / Client Requirements
• Identify User Needs to Create and Administer Databases
• Troubleshoot Database Errors
• Update Database Permissions
• Work Closely with Development Teams with Regards to Database Updates and Design
• Solid Understanding of Company’s Data Needs
• Strong Technical and Interpersonal Communication

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

Career Growth and Inclusion

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities see a brighter way.