Senior Analyst - Payroll Operations

jll; Taguig; On-site; PHP 500,000 - 800,000; Full time

Job summary

JLL in Manila, Philippines, is seeking an HR Operations Analyst to support US & Canada core HR processes and manage employee lifecycle data in Workday. You will handle Tier 1 queries, promote process adherence, and contribute to knowledge base development while delivering high-quality service on time.

The role requires 3–5 years of HR services experience, strong communication skills, and proficiency in MS Office.

Qualifications

• Bachelor’s/Master’s degree in HR or equivalent
• 3-5 years of experience supporting US & Canada core HR processes
• 3-5 years of experience in HR services role
• Knowledge of Case Management is a plus

Responsibilities

• Resolve Tier 1 queries and support resolution of semi-complex/complex queries in core HR/Payroll processes
• Maintain data in Workday for employee lifecycle events (promotions, transfers, contracts)
• Demonstrate high proficiency in HR/Payroll processes and SOPs to resolve queries
• Communicate processes, policies, and documentation to employees to resolve issues
• Adhere to KPIs, SLAs and customer service standards
• Handle escalations from process partners and HRs with RCA plan
• Own team deliverables in absence of Team Lead
• Quality check critical HR/Payroll transactions per Quality framework
• Assist with building and maintaining a Knowledgebase for Case Management
• Provide feedback on internal service trends and improvement opportunities
• Lead client calls with AMR HR/Payroll leads and ensure documentation
• Escalate complex queries to appropriate owner
• Challenge status quo and implement process improvements to boost efficiency

Skills

HR management practices

Written communication

Verbal communication

Workday HR environment

MS Office Suite

Case Management

Education

Bachelor’s/Master’s degree in Human Resources

Tools

Workday HR

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Duties & responsibilities

• Resolve Tier 1 (simple queries) and support resolution of semi-complex or complex queries and transactions related to core HR/Payroll processes
• Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
• Demonstrate high proficiency in HR/Payroll processes and standard operating procedures with ability to resolve complex queries
• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
• Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
• Handle escalations from process partners, HRs and provide RCA plan.
• Ownership of team deliverables in absence of Team Lead
• Quality Check on the Key/Critical HR/Payroll transactions processed by team as defined in the Quality framework
• Assist with building and maintenance of a Knowledgebase for Case Management
• Provide continuous feedback to peers, Leads and HR/Payroll partners about internal employee service trends and opportunities to improve
• Ownership of client calls with the AMR HR/Payroll SD Leads on a regular basis and ensures required documentation
• Escalate complex queries to appropriate owner (inside or outside of HR/Payroll)
• Challenge the status quo and implement process improvements to enhance the end user and HR/Payroll partner experience

Performance objectives

• Good Team Player and customer service skills
• Highly motivated and Organized
• Attention to detail and an ability to work towards tight deadlines
• Ability to work in a fast-paced environment with constant deadlines
• Proactive in achieving results and seeking improvements
• Result oriented with the ability to manage competing priorities and multiple stakeholders
• Ability to adapt and drive change to derive efficiencies/productivity

Key skills

• Demonstrated good understanding of HR management practices, processes & procedures
• Very good written and verbal communication skills
• Previous experience in Workday HR environment preferred or similar HR ERP desirable
• Knowledge of Case Management tool an added advantage
• Proficiency on MS Office Suite skills (Word, Excel, PowerPoint, Outlook)

Employee specification

• Bachelor’s/Master’s degree in Human Resources or equivalent experience
• 3-5 years of experience supporting US & Canada core HR processes
• 3-5 years of experience in HR services role preferred

Location: On-site –Taguig, Philippines

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.