Senior AI Knowledge Performance Analyst

Sagility Philippines B.V Branch; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Sagility Philippines B.V Branch in Quezon City is hiring a Knowledge Performance Sr. Analyst to lead strategic data research and hypothesis testing to improve AI accuracy, knowledge quality, and user behaviors. This role bridges technology enablement with KM strategy within KnowledgeXchange governance.

You will deliver high-quality knowledge articles, support governance, and collaborate with engineering and content teams to optimize AI-driven knowledge platforms.

Qualifications

• 3+ years' experience with learning and content delivery supporting operational business or college degree in education, communications, technical writing, library science, or other social science field.
• Experience with or strong exposure to Agentic Learning and AI-driven knowledge systems, with the ability to evaluate and optimize knowledge structures for both human and AI consumption.

Responsibilities

• Conduct strategic analysis and testing to validate improvements in AI-generated answers.
• Partner with technology teams to test, validate, and govern knowledge platform enhancements, ensuring changes are implemented consistently and do not negatively impact AI performance or author workflows.
• Oversee knowledge workflows within KnowledgeXchange to ensure consistent application of standards, efficient lifecycle management, and alignment between knowledge, process, and technology.
• Identify, prioritize, and implement improvements based on diagnostic insights to enhance AI accuracy, user prompt behaviors, and system performance.
• Support Enterprise Operations KM initiatives and goals by: Provide governance, guidance, and close the loop on feedback to ensure knowledge content adheres to Knowledge Management and Technical Writing accuracy and standards.

Skills

Learning & content delivery

AI-driven knowledge systems

Knowledge Management

Technical Writing

Content governance

Education

Bachelor's degree

Tools

KnowledgeXchange

AI chatbot evaluation

Job description

Sagility Philippines B.V Branch in Quezon City is hiring a Knowledge Performance Sr. Analyst to lead strategic data research and hypothesis testing to improve AI accuracy, knowledge quality, and user behaviors. This role bridges technology enablement with KM strategy within KnowledgeXchange governance.

You will deliver high-quality knowledge articles, support governance, and collaborate with engineering and content teams to optimize AI-driven knowledge platforms.