Senior AI Deployment & Change Orchestrator

Percepta; Cainta; On-site; PHP 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Health Insurance

Dental/Vision Insurance

Paid Holidays

Job summary

Percepta is seeking a Senior AI Solutions Deployment & Integrations Lead to own Wave-level deployment readiness for AI initiatives across sites. The role bridges solution design and on-the-ground execution, validating deployments before go-live and coordinating cross-functional teams across the UK, Philippines, and India.

You will manage multi-site rollouts, drive change management, and ensure consistent customer experiences while reporting progress weekly to AI leadership.

Qualifications

• 5+ years in deployment management, implementation, or technical program management within a contact center or customer experience technology environment.
• Experience managing multi-site rollouts across time zones, ideally spanning EU and NA or APAC.
• Familiarity with CCaaS/CRM migration and stabilization windows (e.g., NICE, Dynamics, Salesforce).
• Strong Change Management skills, with experience briefing frontline supervisors and agents on new tools.
• Comfortable operating with a high degree of autonomy and reporting cadence discipline (weekly updates, go/no-go gates).
• Bilingual or multilingual capability (Preferred), given multi-region site coverage.

Responsibilities

• Own Wave-level deployment readiness and execution for AI initiatives across assigned sites and regions.
• Lead embedded AI validation and the technical go-live gate, confirming solutions are reliable before they reach agents and customers.
• Document deployment blueprints for replication across additional sites and Waves.
• Deliver weekly status updates to the Sr. Manager, AI Solutions Product Owner and AI Enablement leadership.
• Coordinate with site Operations leadership to confirm agent and supervisor readiness ahead of go-live.
• Lead site-level change management activities, ensuring agents and supervisors are prepared and confident using new tools on live customer interactions.
• Partner with IT on platform readiness and CCaaS/CRM coordination.
• Flag localization considerations, including language, dialect, and regional workflow variance, to protect consistency in the customer experience at scale.

Skills

Deployment management

Change management

Multi-site rollout

CCaaS/CRM knowledge

Stakeholder management

Bilingual capability

Autonomy & cadence

AI/Automation familiarity

Education

Bachelor's degree

Tools

NICE

Dynamics

Salesforce

Job description

Percepta is seeking a Senior AI Solutions Deployment & Integrations Lead to own Wave-level deployment readiness for AI initiatives across sites. The role bridges solution design and on-the-ground execution, validating deployments before go-live and coordinating cross-functional teams across the UK, Philippines, and India.

You will manage multi-site rollouts, drive change management, and ensure consistent customer experiences while reporting progress weekly to AI leadership.