Global AI Deployment & Integrations Lead

Percepta LLC; Cainta; Híbrido; PHP 3 466 000 - 5 671 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

FSA/HSA

401(k)

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Percepta College training

Resumo da oferta

Percepta is seeking a Senior AI Solutions Deployment & Integrations Lead to own wave-level readiness and execution for AI initiatives across sites and regions. You will lead validation, go-live gates, and develop repeatable deployment blueprints to scale AI across Waves, while coordinating with IT, Operations, and training teams.

You will drive site-level change management, ensuring agent and supervisor readiness, and you will contribute to localization considerations to maintain consistent

Qualificações

• Bachelor’s degree in a related field.
• 5+ years in deployment management, implementation, or technical program management in a contact center or CX tech environment.
• Experience managing multi-site rollouts across time zones (EU/NA/APAC).
• Experience in automotive or regulated contact centers (preferred).
• Experience with AI/automation pilot or Champion Sprint models (preferred).
• Familiarity with CCaaS/CRM migration and stabilization windows (NICE, Dynamics, Salesforce).
• Strong Change Management skills with frontline briefing for supervisors/agents.
• Autonomy with disciplined weekly reporting (go/no-go gates).
• Bilingual or multilingual capability (preferred).

Responsabilidades

• Own Wave-level deployment readiness and execution for AI initiatives.
• Lead embedded AI validation and the technical go-live gate.
• Document deployment blueprints for replication across sites and waves.
• Coordinate with site Operations leadership for agent/supervisor readiness.
• Partner with IT on CCaaS/CRM readiness and cross-functional training coordination.

Conhecimentos

Deployment management

Change management

Cross-functional collaboration

Autonomy & reporting cadence

Multilingual capability

Formação académica

Bachelor’s Degree in related field

Ferramentas

NICE

Dynamics 365

Salesforce

Descrição da oferta de emprego

Percepta is seeking a Senior AI Solutions Deployment & Integrations Lead to own wave-level readiness and execution for AI initiatives across sites and regions. You will lead validation, go-live gates, and develop repeatable deployment blueprints to scale AI across Waves, while coordinating with IT, Operations, and training teams.

You will drive site-level change management, ensuring agent and supervisor readiness, and you will contribute to localization considerations to maintain consistent