Senior Account Manager (Visayas) - Local Payments

Coins.Ph; Manila; On-site; PHP 360,000 - 720,000; Full time

Job summary

Coins.ph, a pioneer in the Philippines fintech space, is seeking a Merchant Acquisition Manager to drive growth across Cebu and Davao and beyond.

You will identify, onboard, and manage merchants, negotiate MDRs and service terms, and collaborate with product, tech, and operations to ensure smooth onboarding and high merchant satisfaction. You will also monitor performance and expand the portfolio in a fast-growing payments company.

Qualifications

• Bachelor’s degree in Business or related field.
• 2–4 years of experience in merchant acquisition, business development, or account management, preferably in fintech, banking, payments, or e-commerce.
• Proven experience in closing deals and managing a high-volume portfolio.
• Excellent communication, presentation, and negotiation skills.
• Customer-focused mindset with a strong drive to exceed targets and KPIs.
• Self-starter with strong organizational and time management abilities.
• Ability to coordinate with international partners and stakeholders.
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
• Can speak and understand Mandarin Chinese is a plus.

Responsibilities

• Identify, approach, and onboard new merchants across Cebu and/or Davao to use our payment solutions.
• Build and maintain strong relationships with existing merchants to drive usage, retention, and satisfaction.
• Negotiate merchant discount rates (MDRs), commercial terms, and service agreements.
• Collaborate with internal teams to ensure seamless onboarding and integration.
• Act as the main point of contact for merchant inquiries, support, and escalations.
• Monitor account and portfolio performance, track transaction volumes, and identify growth opportunities.
• Stay updated on industry trends, competitor activities, and customer needs in local payments/fintech.

Skills

Merchant acquisition

Business development

Account management

Fintech

Deal closing

Negotiation

Communication

Presentation

Cross-border coordination

Mandarin

Customer focus

Self-motivation

Education

Bachelor’s degree in Business or related field

Job description

Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What you'll do

• Identify, approach, and onboard new merchants across various industries in Cebuand/orDavao to use our payment solutions (e.g., POS terminals, QR payments, e-wallets).
• Build and maintain strong relationships with existing merchants in your assigned area to drive usage, retention, and satisfaction.
• Negotiate merchant discount rates (MDRs), commercial terms, and service agreements.
• Collaborate closely with internal teams (product, tech, and operations) to ensure seamless onboarding and integration.
• Act as the main point of contact for merchant inquiries, support, and issue escalations.
• Monitor account and portfolio performance, track transaction volumes, and identify opportunities for growth within your territory.
• Stay updated on industry trends, competitor activities, and customer needs in the local payments and fintech space.

What we expect from you

• Bachelor’s degree in Business or a related field.
• 2–4 years of experience in merchant acquisition, business development, or account management, preferably in fintech, banking, payments, or e-commerce.
• Proven experience in closing deals and managing a high-volume portfolio.
• Excellent communication, presentation, and negotiation skills.
• Customer-focused mindset with a strong drive to exceed targets and KPIs.
• Self-starter with strong organizational and time management abilities.
• Ability to coordinate with international partners and stakeholders.
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
• Can speak and understand Mandarin Chinese is a plus.

Meaningful Collaborations

The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth

Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas

Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.