Senior Account Manager (Batangas)

Hammerjack Pty Ltd; Batangas City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

JLL is seeking a Senior Account Manager for the Philippines to lead Integrated Facilities Management across multiple sites. You will drive operational excellence in Engineering and Soft Services, manage vendor performance, and maintain strong client relationships while ensuring financial health and compliance.

The role demands 8–12 years in facilities management with 5+ years in leadership, across multinational corporate accounts, and a proven track record in budgeting and P&L responsibility.

Qualifications

• Bachelor's degree in Engineering, Facilities Management, Business Administration, or related discipline.
• FM certifications (FMP/CFM/IFMA/BIFM or equivalent) are a plus.
• PMP or equivalent project management certification desirable.
• 8-12 years of progressive experience in Facilities Management or Integrated Facilities Management.
• Minimum 5 years of leadership experience managing large corporate accounts.
• Experience managing engineering and soft services across multiple sites.
• Strong client-facing experience with multinational organizations.
• Experience managing outsourced vendors and large operational teams.
• Financial and commercial management experience, including budgeting and P&L responsibility.

Responsibilities

• Lead and manage Integrated Facilities Management across the client portfolio in the Philippines.
• Oversee Engineering Services, Soft Services, workplace experience, vendor management, and financial performance.
• Build strong client relationships and conduct governance reviews.
• Drive continuous improvement and cost optimization initiatives.
• Lead and develop a high-performance facilities management team.
• Ensure compliance with safety, regulatory, and contractual obligations.
• Monitor KPIs, SLAs, and reporting; manage risk and business continuity.

Skills

Leadership

Client relationships

Financial acumen

Strategic thinking

Vendor management

Communication skills

Adaptability

Problem solving

Education

Bachelor's degree in Engineering, Facilities Management, Business Administration, or a related discipline

Facilities Management certifications (FMP, CFM, IFMA, BIFM, or equivalent)

PMP or equivalent project management certification

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior Account Manager - Philippines

Location: Philippines
Business: JLL Work Dynamics

Position Summary

The Senior Account Manager is responsible for leading the delivery of Integrated Facilities Management (IFM) services across the client's portfolio in the Philippines. The role is accountable for ensuring operational excellence across Engineering Services, Soft Services, Workplace Experience, vendor management, financial performance, and client relationship management.

The successful candidate will act as JLL's senior representative for the Philippines, partnering closely with stakeholders to deliver a safe, compliant, and exceptional workplace while driving continuous improvement and operational efficiency.

Key Responsibilities

Client Relationship Management

• Serve as the primary JLL representative for the client in the Philippines.
• Build trusted relationships with site leadership and key stakeholders.
• Conduct regular business reviews and governance meetings with the client.
• Ensure high levels of client satisfaction through proactive communication and issue resolution.
• Identify opportunities to enhance service delivery and expand JLL's scope of services.

Engineering Services Management

• Lead the delivery of hard services, including preventive and corrective maintenance.
• Ensure critical building systems operate reliably and comply with the client's engineering standards.
• Drive statutory and regulatory compliance across all facilities.
• Monitor engineering KPIs, maintenance performance, and asset reliability.
• Support capital projects and engineering initiatives in partnership with the client's and JLL Project & Development Services.

Soft Services Management

• Manage the delivery of soft services including: Housekeeping, Security, Reception and Front-of-House, Mailroom, Pest Control, Waste Management, Landscaping, Catering and Pantry Services (where applicable)Workplace Experience and Guest Services
• Ensure vendor performance meets contractual KPIs and service level agreements.

Team Leadership

• Lead and develop a multidisciplinary facilities management team.
• Foster a high-performance, customer-focused culture.
• Coach, mentor, and develop team members.
• Drive employee engagement and succession planning.
• Ensure appropriate staffing levels across all locations.

Vendor Management

• Manage outsourced service providers and strategic partners.
• Conduct regular vendor performance reviews.
• Ensure vendors comply with safety, quality, and contractual obligations.
• Drive supplier performance improvements and cost optimization initiatives.

Financial Management

• Manage annual operating budgets and forecasts.
• Ensure accurate monthly financial reporting and invoicing.
• Monitor spend against budgets and identify cost-saving opportunities.
• Ensure compliance with purchase order and contract governance.
• Support business planning and annual budgeting exercises.

Operational Excellence

• Ensure compliance with JLL and the company's operational standards.
• Drive continuous improvement initiatives.
• Manage risk, business continuity, and emergency response planning.
• Lead incident investigations and corrective actions where required.
• Ensure audit readiness and compliance with all regulatory requirements.

Health, Safety & Compliance

• Champion a strong safety culture across all sites.
• Ensure compliance with local legislation and the client's EH&S requirements.
• Conduct regular site inspections and safety reviews.
• Monitor contractor safety performance and regulatory compliance.

Reporting & Governance

• Prepare monthly operational and financial reports.
• Present performance metrics and service improvements during governance meetings.
• Monitor and report KPIs, SLAs, and operational performance.
• Maintain accurate documentation and contract records.

Qualifications

• Bachelor's degree in Engineering, Facilities Management, Business Administration, or a related discipline.
• Professional qualifications in Facilities Management (FMP, CFM, IFMA, BIFM, or equivalent) are an advantage.
• Project Management certification (PMP or equivalent) is desirable.

Experience

• 8-12 years of progressive experience in Facilities Management or Integrated Facilities Management.
• Minimum 5 years of leadership experience managing large corporate accounts.
• Experience managing engineering and soft services across multiple sites.
• Strong client-facing experience with multinational organizations.
• Experience managing outsourced vendors and large operational teams.
• Financial and commercial management experience, including budgeting and P&L responsibility.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent client relationship and stakeholder management.
• Commercial and financial acumen.
• Strategic thinking with a continuous improvement mindset.
• Strong negotiation and vendor management capabilities.
• Excellent communication and presentation skills.
• Ability to work in a fast-paced, matrix organization.
• Strong problem-solving and decision-making abilities.

Key Performance Indicators (KPIs)

• Client Satisfaction (CSAT)
• SLA and KPI Achievement
• Engineering Compliance
• Preventive Maintenance Completion
• Vendor Performance
• Health & Safety Compliance
• Financial Performance (Budget vs. Actual)
• Employee Engagement
• Operational Excellence Initiatives
• Business Continuity Readiness
• Contract Compliance
• Revenue Growth and Scope Expansion Opportunities

Location:

On-site -Batangas, PHL

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.