Security Operations Specialist

Sun Life; Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

Sun Life in Manila, Philippines, seeks a Physical Security Operations Specialist to support day-to-day security operations across Asia with emphasis on the Philippines. You will coordinate the Asia Incident Reporting Centre, provide on-site support for Sun Life events, and liaise with contract security vendors for site-specific issues to ensure a safe, compliant working environment.

The role involves collaboration with leadership and cross-functional teams to manage security risk, incident

Responsibilities

• Coordinate the Asia Incident Reporting Centre and liaise with the North American Incident Reporting Centre.
• Provide on-site security support for Sun Life sponsored events and coordinate security controls for personnel protection programs.
• Coordinate building security personnel for daily operations and events.
• Support incident response, documentation and follow-up actions.
• Support internal communications, reporting and metrics for Asia security operations.
• Serve as the on-site contact for security vendor issues on site.

Skills

Physical security ops

Incident reporting

Event coordination

Client liaison

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we’re driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you’ll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients’ lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Physical Security Operations Specialist, Asia, based in Manila, Philippines, supports day-to-day physical security operations across the Asia region, witha heightened focuson the Philippines. The role coordinates the Asia Incident Reporting Centre, including incident intake, triage, documentation, and escalation, and serves as the primary point of contact for the North American Incident Reporting Centre. The positionwill coordinate contractbuilding security personnel for daily operations and special events,provideon-sitesupport and planning for Sun Lifesponsoredevents,liaisewith contract security vendors forsite-specificissues anddeployment of security controls,and contribute to a safe, secure, and compliant working environment aligned with the Physical Security and Crisis Management program.

This rolewill also collaborate with a team of professionals whose mandate is to develop, implement and supervise support services, emergencyresponseand other process documentation, as well as plan and execute on operational physical security and incident investigation requirements. This includes contributing to effective security risk management programs, investigation and intelligence programs, security system solutions, providing special event and personnel protection services, as well as delivering advice, direction, and education.

This position may interact with senior management at the Corporate and Business Group level, peers within Corporate Compliance, Information Security, Risk & Governance,Crisis Management,Business Continuity, Real Estate and Human Resources in the delivery ofphysical securityand emergency response services related to both security and criminal incidents.This position willinterface directly withexternal government, security, lawenforcementand emergency services officials.

Key Accountabilities:

• Coordinate the Asia Incident Reporting Centre and act as the primary liaison with the North American Incident Reporting Centre.

• Provide on-site support for Sun Life sponsored eventsand coordinate security controls forpersonnel protectionprograms.

• Coordinate and support building security contract personnel for daily operations andspecial events.

• Support physical security incidentresponse, documentation, and follow-up actions.

• Support internal communications, reporting, and operational metrics for Asia security operations.

• Serve as the main on-site point of contact for the contract security vendorregardingspecific issues on site.

Job Category:

Facilities

Posting End Date:

30/10/2026