Security Officer

Hospitality Enterprise Resources Corporation; Malay; On-site; PHP 360,000 - 600,000; Full time

Job summary

Crimson Resort & Spa Boracay, part of Filinvest Hospitality Property, is seeking a Security Officer with 2–5 years of supervisory experience in hospitality. You will monitor CCTV, patrol premises, and deploy security resources based on risk, while ensuring guest safety and compliance with procedures.

You will manage incident reporting, conduct investigations, and coordinate with the Security Services Manager and emergency teams. A calm, decisive leader is essential.

Qualifications

• Experience: 2-5 years in a supervisory/managerial role in hospitality.
• Skilled in monitoring CCTV and patrols, identifying threats.
• Proficient in incident reporting and emergency response planning.
• Familiar with hotel safety procedures, access control, and breach prevention.

Responsibilities

• Monitor CCTV and patrols to identify security threats.
• Respond to emergencies, evacuations, and incidents.
• Maintain Daily Activity Reports and incident documentation.
• Coordinate with SSM, IRT, and CMT during crises.
• Enforce access control and gate pass procedures.
• Provide guest-safe, discreet security while maintaining service standards.

Skills

Surveillance

Patrols

Emergency response

Incident reporting

Crisis management

Conflict resolution

Judgment

Vigilance

Monitoring

Record keeping

Regulatory knowledge

Procedural compliance

Access control

Theft control

Investigations

Guest interaction

Team coordination

Tools

CCTV systems

Job description

Filinvest Hospitality Property: Crimson Resort & Spa Boracay

Experience: Minimum of 2-5 years of experience in a supervisory or managerial role in the hospitality industry.

Create exceptional experiences with Filinvest Hospitality. We are hiring a Security Officer with the following expertise:

Security and Safety Expertise

Surveillance and Patrol

• Skilled in monitoring CCTV, conducting routine patrols, and identifying security threats.

• Maintains frequent supervision of critical hotel areas through CCTV surveillance and patrolling.

• Deploys manpower according to risk and activity levels.

• Provides immediate response to abnormalities, suspicious situations, and disorder.

Emergency Response

• Acts swiftly and effectively during:

• Fire alarms

• Medical emergencies

• Evacuations

• Disturbances

• Fully familiar with emergency contingency plans, policies, and procedures.

• Understands the role of the Incident Response Team (IRT), IRT Team Leader, and Crisis Management Team (CMT).

• Participates in all emergency drills (planned and unplanned) as directed by the Security Services Manager (SSM).

• Guides and coaches officers and new recruits on emergency contingency plans.

• Ensures all officers and recruits are familiar with emergency systems, including:

• Fire Detection Systems

• Alarm Systems

• Related safety equipment

• Conducts routine patrols to identify Fire and Life Safety issues such as:

• Obstructions to fire staircases

• Blocked fire exits

• Fire hazards

Incident Investigation

• Experienced in handling, documenting, and reporting incidents including:

• Theft

• Accidents

• Unauthorized access

• Ensures Daily Activity Reports are accurately completed during the shift and submitted to the SSM.

• Generates detailed and concise reports of routine occurrences.

• Ensures all documentation and reports are properly filed according to SSM instructions.

• Ensures immediate scene protection during incidents and accidents.

• Identifies victims and witnesses immediately.

• Administers first aid and provides victim support when required.

• Protects evidence found at the scene.

• Takes immediate photographic evidence.

• Obtains complete information including names, staff numbers, and telephone numbers of involved parties.

• Circulates relevant information via radio and ensures accurate incident reporting to ADOSS.

Crisis Handling

• Makes quick and effective decisions during emergencies and high-pressure situations.

Conflict Resolution

• De-escalates tense situations calmly and professionally.

• Reports criminal allegations and incidents immediately to ADOSS.

• Deploys resources promptly to secure identified crime scenes.

• Identifies victims and witnesses and provides reassurance when necessary.

• Circulates suspect descriptions when applicable.

• Reports intelligence and information relating to crimes in or near the hotel to ADOSS.

Judgment

• Exercises sound judgment in protecting guests, staff, and hotel property.

Operational Excellence

Vigilance

• Remains constantly aware of surroundings and potential security breaches.

Accurate Monitoring

• Detects suspicious behavior or unusual activities.

Record Keeping

• Maintains thorough and accurate security documentation.

REGULATORY KNOWLEDGE

• Familiar with local laws, fire codes, and occupational safety standards.

PROCEDURAL COMPLIANCE

• Ensures all staff and guests comply with hotel safety and access control procedures.

• Manages access control systems including registration and permit systems.

• Conducts frequent foot patrols to maintain crime awareness.

• Administers Gate Pass and Asset Disposal controls.

• Conducts visitor, contractor, and casual staff bag searches.

• Performs staff locker searches in coordination with Human Resources.

• Maintains Hotel Key controls including:

• Release procedures

• Receipt procedures

• Key copying controls

• Implements hotel policies and procedures.

• Operates and monitors:

• Electronic key systems

• Panic/hold-up alarms

• Guard tour systems

• Lift operation alarms

• Door alarms (Fire Exit Doors)

• Fire Detection Alarm Systems and equipment

• CCTV systems (NVRs, cameras, lenses, cables, etc.)

• Radio communication systems

• Flashlights and related equipment

RISK MANAGEMENT

• Identifies potential hazards and recommends improvements to reduce risks.

• Monitors hotel environments throughout shifts and identifies security or safety risks.

• Reports all identified risks to the Security Services Manager (SSM).

• Ensures critical areas are adequately managed according to established instructions.

CLEAR REPORTING

• Writes detailed and accurate incident reports and daily logs.

GUEST INTERACTION

• Handles guest concerns and disturbances discreetly and professionally.

• Deploys resources in line with SSM-developed security strategies.

• Sweeps critical hotel areas and designated VIP guest floors before VIP visits or events to identify irregularities.

• Conducts assigned tasks according to strategy.

• Reports irregularities, signs of disorder, and concerns immediately to the SSM.

• Ensures the safe and unimpeded movement of VIP guests.

INTERNAL COORDINATION

• Communicates effectively with:

• Hotel departments

• Contractors

• Emergency services

• Conducts pre-shift briefings to ensure officers are fully informed of relevant information.

TEAM MANAGEMENT

Team Oversight

• Supervises and guides junior security officers during assigned shifts.

• Counsels and disciplines officers using corrective and constructive methods.

• Reports significant performance deficiencies to the SSM.

• Maintains records of disciplinary actions and warnings.

• Conducts daily pre-shift inspections of uniforms and appearance standards.

Training and Mentoring

• Provides on-the-job training.

• Ensures team compliance with hotel security procedures.

• Assists with classroom training under the Training and Development Department.

• Conducts coaching and short-term performance interventions when necessary.

• Documents and reports performance concerns to the SSM.

Shift Management

• Ensures proper deployment, shift handovers, and manpower coverage.

• Allocates manpower effectively to meet operational requirements and unexpected demands.

Trustworthiness

• Maintains confidentiality.

• Demonstrates honesty and integrity at all times.

Dependability

• Demonstrates reliability and accountability in fulfilling shift responsibilities.

Guest-Oriented Attitude

• Balances security enforcement with quality guest service.

MAINTENANCE OF ORDER

• Strategically deploys security personnel to cover critical areas.

• Monitors developments and ensures prompt responses to incidents that affect hotel operations.

• Ensures disturbances are addressed appropriately and disruptive individuals are removed when necessary.

TRAINING

• Coordinates participation in hotel-sponsored training programs.

• Arranges external training courses and seminars for selected personnel.

• Provides coaching to staff members.

ARREST AND PROSECUTION

Arrest Procedures

• Directs and supervises lawful arrests within hotel premises.

• Grants clearance for authorized arrests supported by valid warrants and hotel policies.

• Ensures non-violation of suspect rights.

• Presents suspects to appropriate authorities promptly.

Legal Coordination

• Coordinates with legal counsel regarding prosecution strategies.

• Attends hearings and presents information as the hotel’s representative.

• Testifies in court when required.

• Briefs management on case developments and outcomes.

ACCESS CONTROL

• Implements a “No ID, No Entry” policy.

• Ensures an effective Visitor Control Program.

• Ensures critical areas remain protected.

• Supervises special security measures at guest floors.

THEFT CONTROL

• Oversees frisking and bag inspection procedures at staff entrances.

• Implements and monitors the gate pass system.

• Ensures inspection of incoming and outgoing deliveries.

• Ensures proper inspection and disposal of garbage.

• Recommends measures to reduce losses in guest areas.

  Preserves loss scenes and gathers appropriate evidence.

INVESTIGATIONS

• Supervises investigations to reach accurate conclusions.

• Studies loss events, identifies trends, and develops countermeasures.

• Supervises interviews and information gathering with suspects and witnesses.

• Ensures investigations are conducted according to policy.

• Coordinates with police authorities when appropriate.

• Maintains accurate and complete records.

• Integrates and interprets investigative data.

• Develops theories, analyses, and recommendations to prevent recurrence.

OTHER DUTIES

• Adheres to the Employee Handbook, disciplinary code, rules, and regulations.

• Follows attendance procedures and timekeeping requirements.

• Attends team meetings as required.

• Complies with Lost and Found procedures.

• Follows emergency response procedures prescribed by the company.

• Maintains required hygiene and personal appearance standards.

• Attends scheduled training sessions and company activities.

• Complies with company environmental and health policies.

• Performs additional duties as assigned by management from time to time.