Security Manager

SM Retail; Pasay; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

SM Retail Inc. is seeking a seasoned Security Manager to enforce standards across stores, manage CCTV operations, and lead loss prevention initiatives in Metro Manila.

The role collaborates with store managers and CRS leadership to sustain safety, investigate incidents, and enhance security programs. The ideal candidate has strong experience in physical security, incident response, and personnel development, with a track record of implementing robust security plans during events and daily

Qualifications

• At least 3 years managerial background in security management or 5 years in supervisory position.
• Exposure in setting up or supervising a tactical operation center / CCTV command center and/or with skills or exposure in modern worksheets, presentations, or dashboards.
• Strong background in physical security, investigation, emergency / crisis management, or fraud detection.

Responsibilities

• Enforce company standards, policies and procedures across stores.
• Respond to incidents (excluding sales-related issues) and conduct investigations.
• Perform random CCTV reviews and ensure adherence to standards.
• Execute clearing activities and review post-activity reports.
• Implement security plans for stores and events.
• Lead loss prevention measures and provide interventions to minimize losses.
• Coordinate emergency management program with CRS and security personnel.
• Manage CCTV, alarms, and security systems; address non-functionality.
• Oversee recruitment, onboarding, and training of CRS and security personnel.

Skills

Security management

Supervisory experience

CCTV command center

Emergency/crisis management

Fraud detection

Investigations

Tools

CCTV systems

Job description

• Ensure strict enforcement of company standards, policies and procedures.
• Respond to all kinds of incident except for sales-related issues.
• Conduct random CCTV review to ensure that standards are adhered to all the time.
• Ensure that clearing activities and spot checks are executed as per standards, and review post activity reports.
• Ensure the implementation of security plan for stores and during special activities / events.
• Conduct investigation, execute loss prevention measures, and provide necessary recommendation/s and/or interventions to minimize if not zero-out losses and disruptions.
• Perform other tasks as instructed by the CRS higher-ups.

EXECUTE EMERGENCY MANAGEMENT PROGRAM

• Observe proper standard incident response/s and ensure adherence of CRS and security personnel to emergency preparedness activities.
• Support and implement the security and safety program of the store/s.
• Collaborate closely with the Store Managers, Officers and external counterparts to ensure smooth execution of the program.

MANAGE SECURITY SYSTEMS

• Direct the proper and effective utilization of CCTV and alarm systems in the store/s and immediately act on reports about its defects or non-functionality.
• Review, analyze and recommend enhancement/s to the existing security guard force management system.
• Assess and recommend interventions, if necessary, on local situations for trending incident categories and potential disruptive events.
• Implement standards of Access Control & Profiling systems.

MANAGE PERSONNEL

• Conduct screening and initial interview of applicants.
• Orient, train and develop CRS and security personnel.

Qualifications:

1. 1.At least 3 years managerial background in security management or 5 years in supervisory position
2. 2. With exposure in setting up or supervising a tactical operation center / CCTV command center and / or with skills or exposure in modern worksheets, presentations, or dashboards.
3. 3. With a strong background in physical security, investigation, emergency / crisis management, or fraud detection.