Security Operations & Loss Prevention Manager

SM Retail Inc.; Pasay; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

SM Retail Inc. is seeking a seasoned Security Manager to enforce standards across stores, manage CCTV operations, and lead loss prevention initiatives in Metro Manila.

The role collaborates with store managers and CRS leadership to sustain safety, investigate incidents, and enhance security programs. The ideal candidate has strong experience in physical security, incident response, and personnel development, with a track record of implementing robust security plans during events and daily

Qualifications

• At least 3 years managerial background in security management or 5 years in supervisory position.
• Exposure in setting up or supervising a tactical operation center / CCTV command center and/or with skills or exposure in modern worksheets, presentations, or dashboards.
• Strong background in physical security, investigation, emergency / crisis management, or fraud detection.

Responsibilities

• Enforce company standards, policies and procedures across stores.
• Respond to incidents (excluding sales-related issues) and conduct investigations.
• Perform random CCTV reviews and ensure adherence to standards.
• Execute clearing activities and review post-activity reports.
• Implement security plans for stores and events.
• Lead loss prevention measures and provide interventions to minimize losses.
• Coordinate emergency management program with CRS and security personnel.
• Manage CCTV, alarms, and security systems; address non-functionality.
• Oversee recruitment, onboarding, and training of CRS and security personnel.

Skills

Security management

Supervisory experience

CCTV command center

Emergency/crisis management

Fraud detection

Investigations

Tools

CCTV systems

Job description

SM Retail Inc. is seeking a seasoned Security Manager to enforce standards across stores, manage CCTV operations, and lead loss prevention initiatives in Metro Manila.

The role collaborates with store managers and CRS leadership to sustain safety, investigate incidents, and enhance security programs. The ideal candidate has strong experience in physical security, incident response, and personnel development, with a track record of implementing robust security plans during events and daily