Security-Focused IT Systems Engineer - MS Certification Path

Teamextreme; Philippines; On-site; PHP 3,893,000 - 5,623,000; Full time

Job summary

Teamextreme is a security-led MSP based in Melbourne with engineers in the Philippines. This role delivers remote support and project work across Australian SME clients, focusing on Microsoft 365 and the modern workplace stack, with some on-premise infrastructure.

You will harden tenants, design Conditional Access and MFA, and participate in incident response. The role offers growth to Level 3 through mentoring, funded certifications, and expanding project ownership.

Qualifications

• Minimum 3 years in IT supporting small and medium business environments.
• Prior client-facing experience in an MSP.
• Excellent spoken and written English — you’ll be on the phone with customers frequently.
• Strong troubleshooting instincts and the confidence to own a problem.
• Experience using AI tools for troubleshooting, documentation and service delivery.
• A current Microsoft role-based certification, or a fundamentals certification (MS-900 or AZ-900) plus a clear intent to certify further.

Responsibilities

• Own client issues end to end — resolve them or elevate properly and keep the client informed.
• Deliver support and small projects across Microsoft 365, Entra ID, Intune and SharePoint.
• Work on client security posture — MFA and Conditional Access, Defender configuration, Essential Eight uplift.
• Participate in incident response under supervision when incidents occur.
• Own the monitoring and backup queues, and the tickets they generate.
• Document your work properly and record your time as you go.

Skills

Client-facing experience

Excellent English

Troubleshooting

AI tooling proficiency

Microsoft Defender familiarity

Microsoft 365 stack knowledge

Tools

ConnectWise Manage

ConnectWise Automate

ScreenConnect

Veeam

StorageCraft

Entra ID tooling

Job description

Teamextreme is a security-led MSP based in Melbourne with engineers in the Philippines. This role delivers remote support and project work across Australian SME clients, focusing on Microsoft 365 and the modern workplace stack, with some on-premise infrastructure.

You will harden tenants, design Conditional Access and MFA, and participate in incident response. The role offers growth to Level 3 through mentoring, funded certifications, and expanding project ownership.