Seasonal Ops Supervisor - Lead, Mentor & KPI Champion

ResultsCX Named ‘Major Contender’ in Everest Group; Pasig; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Healthcare Benefits

Paid Training

Team events

Job summary

ResultsCX is seeking a Seasonal Operations Supervisor in Pasig, PH to lead a team of 10+ agents and drive high-quality customer service. You will mentor agents, coach performance, and ensure adherence to client performance benchmarks in a fast-paced environment.

The role focuses on hands-on supervision, interview and hiring input, and daily quota-driven activities, with opportunities to develop processes and support teams across regions.

Qualifications

• Experience as a Mentor.
• Ability to exceed KPI’s.
• Proficient knowledge of inbound contact center environment.
• Excellent phone skills, customer service skills, analytical and troubleshooting expertise.

Responsibilities

• Directly manage team of 10 or more agents and contribute to hiring decisions.
• Coach agent development and performance.
• Document account resolutions and general notes.
• Assist agents with product/account issues and basic troubleshooting.
• Maintain performance levels required by the client.
• Keep product and procedural knowledge up to date.

Skills

Mentor

KPI management

Phone skills

Customer service

Analytical thinking

Troubleshooting

Multi-tasking

Communication

Job description

ResultsCX is seeking a Seasonal Operations Supervisor in Pasig, PH to lead a team of 10+ agents and drive high-quality customer service. You will mentor agents, coach performance, and ensure adherence to client performance benchmarks in a fast-paced environment.

The role focuses on hands-on supervision, interview and hiring input, and daily quota-driven activities, with opportunities to develop processes and support teams across regions.