Seasonal Operations Manager - Customer Experience Lead

ResultsCX; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Healthcare Benefits

Employee events and prizes

Performance incentives

Growth opportunities

Job summary

ResultsCX is hiring a Manager, Operations - Seasonal in Pasig, Philippines. You will lead Customer Service teams, drive performance, coach Supervisors and front-line staff, and ensure high-quality service delivery for our clients.

You will review program performance, approve staffing activities, and manage escalations while working to meet occupancy and financial targets. This role emphasizes coaching, data-driven decisions, and cross-team communication to achieve results.

Qualifications

• Provide superior customer service to both internal and external clients.
• Work well with people and has exceptional, professional communication skills both written and verbal.
• Create and effectively present information and processes to internal and external teams.
• Develop and maintain key professional customer relationships
• Define, collect data, establish facts, and solve problems

Responsibilities

• Review and analyze program performance to determine program needs
• Approve personnel activities concerning hiring, training, development, and performance management
• Provide written performance appraisals
• Act when necessary as a problem-solving escalation point for Supervisors and front-line RAs
• Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage
• Identify and oversee program/problem resolution
• Maximize potential of subordinates through coaching, development, and effective performance management methods
• Track client issues and maintains client correspondence and issue resolution
• Support Results’ goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improved

Skills

Superior customer service

Excellent communication

Presentation skills

Relationship management

Analytical problem solving

Job description

ResultsCX is hiring a Manager, Operations - Seasonal in Pasig, Philippines. You will lead Customer Service teams, drive performance, coach Supervisors and front-line staff, and ensure high-quality service delivery for our clients.

You will review program performance, approve staffing activities, and manage escalations while working to meet occupancy and financial targets. This role emphasizes coaching, data-driven decisions, and cross-team communication to achieve results.