Seasonal Operations Team Lead - KPI-Driven Coaching

Concentrix; Quezon City; On-site; PHP 420,000 - 540,000; Full time

Job summary

Concentrix Philippines is seeking a Seasonal Team Leader (EMEA) to supervise a group of call center associates and drive performance through coaching and accountability. The role focuses on achieving KPIs, monitoring attendance, and timely progression of action plans.

You will mentor and guide team members, lead meetings, and ensure policy compliance. The ideal candidate holds an Associate's degree with 2–4 years of relevant experience, strong communication skills, and the ability to manage

Qualifications

• Associate's degree in related field with two to four years of relevant experience preferred.
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
• Strong communication skills, both written and verbal.
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable.
• Ability to mentor, coach and provide direction to a team of employees.
• Willingness to work a flexible schedule.

Responsibilities

• Supervise day-to-day activities of a group of call center associates.
• Coach direct reports to meet performance metrics on a weekly basis.
• Identify performance issues and implement corrective actions up to termination.
• Ensure KPIs and financial expectations are met for service delivery.
• Communicate expectations and provide timely updates to employees.
• Handle escalated calls as subject matter expert when needed.
• Conduct team meetings and organize team activities.
• Stay updated on internal processes and attend required training.

Skills

Coaching

Team leadership

Communication

Multitasking

Mentoring

Education

Associate's degree

Job description

Concentrix Philippines is seeking a Seasonal Team Leader (EMEA) to supervise a group of call center associates and drive performance through coaching and accountability. The role focuses on achieving KPIs, monitoring attendance, and timely progression of action plans.

You will mentor and guide team members, lead meetings, and ensure policy compliance. The ideal candidate holds an Associate's degree with 2–4 years of relevant experience, strong communication skills, and the ability to manage