Seasonal EMEA Call Center Team Leader

Concentrix; Quezon City; On-site; PHP 420,000 - 660,000; Full time

Job summary

Concentrix in the Philippines is seeking a Seasonal Team Leader (EMEA) to oversee a group of call center associates, monitor attendance and coaching to meet contractual KPIs. You will coach performance weekly, escalate issues, and coordinate team meetings while ensuring adherence to policies and fostering Concentrix values.

This role requires an associate degree and 2–4 years of relevant experience, with strong communication and leadership skills and the ability to work a flexible schedule.

Qualifications

• Associate's degree in related field.
• 2–4 years of relevant experience preferred.
• Strong communication and leadership abilities.

Responsibilities

• Supervise a group of call center associates daily, including work and attendance monitoring.
• Coach direct reports regularly to achieve performance metrics.
• Identify performance issues, develop improvement plans, and take corrective action up to termination.
• Ensure KPIs and financial targets are met in service delivery.
• Communicate expectations and provide timely updates to the team.
• Provide subject matter expertise in handling escalated calls as needed.
• Conduct team meetings and organize team activities for clear communication.

Skills

Coaching & mentoring

Communication skills

Leadership

Under pressure

Multi-tasking

Education

Associate's degree in related field

Job description

Concentrix in the Philippines is seeking a Seasonal Team Leader (EMEA) to oversee a group of call center associates, monitor attendance and coaching to meet contractual KPIs. You will coach performance weekly, escalate issues, and coordinate team meetings while ensuring adherence to policies and fostering Concentrix values.

This role requires an associate degree and 2–4 years of relevant experience, with strong communication and leadership skills and the ability to work a flexible schedule.