Head of Customer Operations & Performance

ResultsCX; Cebu City; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Employee Performance Incentives

Healthcare Benefits

Frequent Employee events

Job summary

ResultsCX is looking for an Operations Manager in Lapu-Lapu, Philippines, to lead customer service teams and ensure high-quality service delivery. The role involves managing relationships with clients and tracking performance to meet business objectives.

Ideal candidates should possess exceptional communication and problem-solving skills, with a strong focus on coaching and developing team members. Join ResultsCX for benefits including performance incentives, healthcare, and opportunities for professional growth.

Qualifications

• Ability to provide superior customer service to clients.
• Experience in managing customer service teams and performance.
• Strong command of performance management and coaching skills.

Responsibilities

• Manage customer service teams and ensure quality service delivery.
• Review program performance and identify needs.
• Approve personnel activities including hiring and training.
• Track client issues and resolve problems effectively.

Skills

Exceptional communication skills

Customer service orientation

Problem-solving skills

Coaching and development

Job description

ResultsCX is looking for an Operations Manager in Lapu-Lapu, Philippines, to lead customer service teams and ensure high-quality service delivery. The role involves managing relationships with clients and tracking performance to meet business objectives.

Ideal candidates should possess exceptional communication and problem-solving skills, with a strong focus on coaching and developing team members. Join ResultsCX for benefits including performance incentives, healthcare, and opportunities for professional growth.