Seasonal Operations Manager — Customer Experience

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Employee incentives

Team events

Healthcare benefits

Growth opportunities

Job summary

ResultsCX is seeking a Manager, Operations - Seasonal to lead client programs from Pasig, Philippines. You will manage Customer Service teams, maintain strong client relationships, and ensure timely delivery of services that meet quality targets.

The role emphasizes coaching, data-driven decision making, and effective problem solving across the operation. You will act as the escalation point for supervisors and front-line staff, drive performance, and work to exceed budgeted targets while

Qualifications

• Strong customer service skills and client focus.
• Excellent written and verbal communication.
• Ability to present information clearly to teams and clients.
• Ability to develop and maintain professional customer relationships.
• Define, collect data, establish facts, and solve problems.

Responsibilities

• Oversee and optimize client program performance and deliverables.
• Act as escalation point for Supervisors and front-line staff.
• Support meeting financial targets including occupancy and billing targets.
• Coach and develop team members to improve performance.
• Track client issues and manage client communications and resolutions.
• Drive continuous improvement to enhance service quality and reduce costs.

Skills

Customer service

Communication

Presentation

Relationship building

Problem solving

Job description

ResultsCX is seeking a Manager, Operations - Seasonal to lead client programs from Pasig, Philippines. You will manage Customer Service teams, maintain strong client relationships, and ensure timely delivery of services that meet quality targets.

The role emphasizes coaching, data-driven decision making, and effective problem solving across the operation. You will act as the escalation point for supervisors and front-line staff, drive performance, and work to exceed budgeted targets while