Scheduling Specialist

CO Careers; Pampanga; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

HMO with prescription coverage

SSS

PhilHealth

Pag-IBIG

13th-month pay

Retirement benefits

In-office pool access

Job summary

CO Careers is seeking a Scheduling Specialist to on-site at Clark Outsourcing in Clark Pampanga. The role involves handling patient and healthcare provider inquiries, managing appointment scheduling, and supporting insurance verification while ensuring HIPAA compliance.

You will coordinate with internal teams to maintain accurate records and deliver excellent service. Ideal candidates have 2–3 years in scheduling or healthcare administration, strong communication skills, and proficiency in

Qualifications

• Bachelor's degree or equivalent in healthcare administration, customer service, or related field.
• 2–3 years of experience in scheduling roles or healthcare administration.
• Strong written and verbal communication skills; familiarity with HIPAA and scheduling systems.

Responsibilities

• Serve as the first point of contact for patients, staff, and healthcare providers.
• Help patients schedule, reschedule, and confirm appointments with accurate records.
• Answer questions about appointments, services, insurance, and policies.
• Resolve scheduling issues and coordinate with providers and teams.
• Document all appointments accurately in the system and support insurance verifications.

Skills

Clear communication

HIPAA compliance

Attention to detail

Multitasking

Data entry accuracy

Healthcare terminology

Customer service

Curriculum familiarity

Education

Bachelors in healthcare administration or related field

Tools

Microsoft Office (Word, Excel, Outlook)

EHR / medical scheduling tools

Scheduling systems

Job description

Job Description:

Position Title: Scheduling Specialist

Work Set Up: On-Site

Schedule: 3:00 AM - 12:00 PM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

The Scheduling Specialist is responsible for delivering outstanding customer service by handling patient and healthcare provider inquiries, managing appointment scheduling, and assisting with resolving issues related to patient care. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks while ensuring a positive experience for patients, healthcare providers, and internal teams.

What You'll Do:

Customer Support & Communication:

• Serve as the first point of contact for patients, staff, and healthcare providers, offering prompt and professional support
• Help patients schedule, reschedule, and confirm appointments, ensuring accurate information is recorded
• Answer questions about appointments, services, insurance, and policies
• Resolve issues or complaints related to scheduling and provider availability
• Communicate clearly with patients and internal teams about any changes or updates

Appointment Scheduling & Management

• Manage patient scheduling by ensuring appointments are aligned with patient preferences, staff availability, appropriate skill levels, and all case requirements.
• Reschedule appointments with minimal disruption to patient care
• Track cancellations and no-shows, rescheduling as needed
• Ensure all appointments are accurately documented in the system
• Support providers in balancing appointments with other tasks

Insurance Verification & Authorization Support

• Help patients understand their insurance coverage and gather required information
• Coordinate with the insurance team to verify coverage and obtain necessary authorizations
• Update patients on authorization status and next steps

Administrative Support & Data Entry

• Accurately enter and update patient information in the system
• Maintain up-to-date patient records, including appointment history and insurance status
• Organize and manage documentation such as medical records and consent forms

Collaboration with Internal Teams

• Work closely with admin staff, and providers to ensure a smooth workflow
• Collaborate across departments to ensure accurate processes for scheduling and insurance.

Compliance & Confidentiality

• Follow HIPAA and privacy regulations in handling patient and employee information
• Keep all records and communications confidential and professional

Customer Experience & Process Improvement

• Collect feedback and suggest ways to improve scheduling, communication, and service
• Inform patients proactively about delays or changes to maintain transparency and trust

What We're Looking For:

• Bachelor's degree or equivalent experience in healthcare administration, customer service, or a related field preferred
• 2–3 years of experience in scheduling roles, healthcare administration, or customer service
• Strong written and verbal communication skills for interacting with patients, providers, and internal staff
• Effective problem-solving and conflict resolution abilities
• High attention to detail and accuracy when handling records, insurance, and appointments
• Familiarity with healthcare terminology and scheduling systems
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with EHR or other medical scheduling tools preferred
• Strong organizational and multitasking skills in a fast-paced environment
• Ability to handle confidential patient data securely and in compliance with HIPAA
• HIPAA certification preferred or willingness to obtain

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Health and Welfare Benefits:

• HMO with prescription coverage
• SSS
• PhilHealth
• Pag-IBIG
• 13th-month pay
• Retirement benefits
• and more.

Beyond Work:

• Enjoy our in-office swimming pool
• CO Club gaming lounge
• CSR involvement through CO Stars
• Scholarship programs
• Access to CO Academy for growth

Travel Opportunities:

• We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits:

• Paid holidays
• Earned PTO on your first month
• Wellness leave (no questions asked)
• plus special leaves like bereavement
• parental leave
• Magna Carta leave.

Extra Perks:

• Salary loans up to PHP 1M (via BPI)
• CO Swag Bag
• birthday and anniversary tokens
• our COol & flexible workplace.

Growth and Recognition:

• Yearly performance appraisals
• career advancement programs
• CO League events
• guidance from our amazing Coaches!

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!