HR Generalist

The Lead Tree - Clark Outsourcing; Philippines; On-site; PHP 320,000 - 520,000; Full time

Benefits offered by this job

HMO with prescription coverage

SSS/PhilHealth/Pag-IBIG benefits

13th-month pay

Job summary

Clark Outsourcing is seeking an HR Generalist to manage core employee lifecycle, relations, benefits, performance, and compliance at Clark Outsourcing in Pampanga. The role supports partner staff, handles confidential matters, and ensures timely HR processes.

The ideal candidate is organized, service-driven, and detail-oriented, with strong English communication and the ability to handle multiple cases and deadlines in a BPO environment.

Qualifications

• Bachelor's degree or better in a related field (Psychology, HR, Business Admin, Legal Management).
• At least 2 years of HR experience, preferably in fast-paced BPO/outsourcing environments.
• Experience with employee relations, disciplinary administration, performance management, and benefits administration.

Responsibilities

• Serve as primary HR contact for employee inquiries and guidance.
• Assist with employee relations, counseling, and action plans.
• Process employment contracts and amendments; maintain HRIS records.

Skills

Interpersonal skills

Organizational skills

Documentation

Administrative skills

English communication

Education

Bachelor's Degree in Psychology/HR/Business/Legal Management

Tools

MS Office

Google Workspace

HRIS systems

Job description

Position Title: HR Generalist

Work Setup: On-site

Schedule: 9:00 PM to 6:00 AM

Job Location: Clark Outsourcing - Building 35, Philexcel Business Park, Clark, Pampanga

Quick Rundown:

The HR Generalist is responsible for managing core employee lifecycle, employee relations, benefits, performance, and compliance functions at Clark Outsourcing. The role provides HR support to Partner Staff, handles employee concerns and employment changes, maintains accurate records, coordinates performance evaluations, and supports government compliance.The ideal candidate is organized, detail-oriented, service-driven, and professional, with the ability to handle confidential matters, manage multiple tasks, and ensure HR processes are completed accurately and on time.

What You'll Do:

Employee Relations & HR Support

• Serve as a welcoming and reliable primary point of contact for employee HR inquiries, guidance, and discussions.

• Conduct supportive employee touchpoints, offer constructive counseling, and document helpful, agreed-upon action plans.

• Help resolve workplace concerns fairly, confidentially, and professionally, escalating matters smoothly whenever needed.

Contract & Database Management

• Prepare, process, and efficiently track employment contract amendments and status updates.

• Maintain accurate and up-to-date employee records in the HRIS with proper approvals and care.

Performance & Disciplinary Support

• Facilitate fair due process for disciplinary matters (NTEs, NODs) with clarity and empathy.

• Support Performance Improvement Plans (PIPs) to encourage growth and help team members succeed.

• Coordinate evaluation schedules (probationary, annual, etc.) and send friendly reminders to managers for timely completion.

Benefits Administration

• Administer statutory benefits (SSS, PhilHealth, Pag-IBIG) and manage HMO enrolments, updates, and claims efficiently.

• Guide employees through benefit inquiries, loans, reimbursements, maternity/sickness notifications, and salary differentials.

Offboarding & Exit Management

• Facilitate smooth offboarding and clearance processes for resignations, contract terminations, and other employment separations.

• Conduct exit interviews, analyze feedback to identify improvements, and ensure asset turnover and documentation are completed.

Employment Verification

• Process and verify employment information requests from authorized external parties and internal stakeholders against official records.

• Ensure privacy compliance and secure documentation, escalating sensitive or unusual requests to HR leadership as needed.

Government & Employment Compliance Reporting

• Prepare and submit required government and regulatory reports, including CDC Reports of Employment, FWA notifications, and separation notices.

• Validate employee data and maintain complete submission records to guarantee full regulatory compliance and deadline adherence.

Government & Employment Compliance Reporting

• Prepare and submit required government and regulatory reports, including CDC Reports of Employment, FWA notifications, and separation notices.

• Validate employee data and maintain complete submission records to guarantee full regulatory compliance and deadline adherence.

Visa & Legal Requirements

• Prepare and coordinate employment documentation for visa applications, renewals, and immigration requirements.

• Assist with HR documentation and support responses for legal or regulatory inquiries as directed.

HRIS & Employee Database Management

• Maintain and update accurate employee records and information changes in the HRIS with proper authorization.

• Conduct routine data audits to resolve discrepancies and ensure reliable database management and privacy standards.

Document Control & Records Management

• Organize, secure, and maintain physical and digital employee files, contracts, evaluations, and official HR documents.

• Track document statuses and ensure compliance with confidentiality, data privacy, and record retention guidelines.

What We're Looking For:

• Bachelor's Degree in Psychology, Human Resource Management, Business Administration, Legal Management, or any related field.

• At least two (2) years of experience in Human Resources, preferably handling multiple HR functions within a BPO, outsourcing, shared services, or fast-paced work environment.

• Experience in employee relations, disciplinary administration, performance management, benefits administration, employee documentation, and offboarding is preferred.

• Working knowledge of Philippine labor laws, employment standards, statutory benefits, and due process requirements.

• Experience preparing government or regulatory employment reports and maintaining compliance documentation is an advantage.

• Familiarity with SSS, PhilHealth, Pag-IBIG Fund, HMO, and other employee benefit processes.

• Strong interpersonal and employee service skills.

• Strong organizational, coordination, documentation, and administrative skills.

• Detail-oriented with the ability to manage multiple employee cases, deadlines, and HR transactions simultaneously.

• Strong written and verbal English communication skills.

• Able to communicate sensitive or complex HR matters professionally and appropriately.

• Demonstrates sound judgment, fairness, objectivity, and discretion when handling employee concerns.

• Proactive, resourceful, solutions-oriented, and capable of working with minimal supervision.

• Strong time management and task prioritization skills.

• Proficient in Microsoft Office, Google Workspace, HR information systems, databases, and digital documentation tools.

• Comfortable handling confidential and sensitive employee information with professionalism and discretion.

• Possesses strong analytical, problem-solving, reporting, and records management skills.

• Demonstrates initiative, accountability, adaptability, and a strong commitment to service excellence.

Why You'll Love Joining the CO Fam!

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!