Client Coordinator (Solar Appointment Setting)

CO Careers; Pampanga; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO with prescription coverage

13th-month pay

Travel opportunities to US/UK/Austrlia

CO Academy for growth

Wellness leave and paid holidays

Job summary

Clark Outsourcing is seeking a Client Coordinator (Solar Appointment Setting) to work remotely in the Philippines. You will handle lead responses, follow-ups, and appointment scheduling for solar projects, coordinating with advisors and maintaining CRM records.

The role requires strong English communication, detail orientation, and 2+ years in similar roles. WFH setup and shift from 12:00 AM to 9:00 AM Manila time, with opportunities for growth, benefits, and travel exposure through client

Qualifications

• Detail-oriented with strong organizational skills.
• Excellent English communication and comprehension.
• At least 2 years in appointment setting, lead generation, inside sales, or customer service.
• Experience with CRM platforms (GoHighLevel or similar).

Responsibilities

• Respond promptly to inquiries from quotes, website forms, estimator tools, calls, and other channels.
• Contact leads by phone, text, and email within approved channels.
• Prioritize new leads, callbacks, and missed inquiries with follow-up cadence.
• Re-engage older opportunities during designated follow-up blocks.
• Schedule outreach around customer time zones and calling windows.
• Provide clear notes so the advisor can continue the conversation.

Skills

Detail-oriented

Excellent English communication

Appointment setting experience

Independent worker

Self-motivated

Tools

GoHighLevel

Job description

Position Title: Client Coordinator (Solar Appointment Setting)

Work Set Up: WFH

Schedule: 12:00 AM to 9:00 AM MNL

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

We're looking for someone who has worked in telehealth operations or brings a scientific background (chemistry, biology, or engineering). You understand why accurate, timely blood testing data matters for patient treatment decisions, you're comfortable with lab terminology and how orders, specimens, and results flow between patients, vendors, and physicians, and you work well remotely while knowing when to escape. Above all, you're organized, dependable, and driven to improve the patient experience in healthcare.

What You'll Do:

Lead Response and Outbound Follow-Up

• Respond promptly to new inquiries from quote requests, website forms, estimator tools, incoming calls, and other marketing channels.
• Contact leads by phone and approved text and email channels.
• Prioritize fresh leads, scheduled callbacks, and missed inbound inquiries, including calls handled by our answering service.
• Follow the established contact cadence and maintain consistent follow-up with prospects who have not yet connected or are not ready to move forward.
• Re-engage older opportunities during designated follow-up blocks.
• Schedule outreach around customer time zones and approved calling windows.
• Handle questions and objections professionally, using approved messaging and qualification guidelines.

Qualification and Appointment Setting

• Understand the customer's interest, project needs, timing, and readiness for an advisor consultation.
• Apply the company's qualification criteria before booking.
• Schedule qualified consultations using current advisor availability.
• Offer same-day or near-term appointments when appropriate for the customer and advisor.
• Confirm appointment details, customer time zone, and any preparation needed.
• Provide clear notes so the advisor can continue the conversation without asking the customer to repeat basic information.

Appointment Follow-Through

• Complete appointment confirmations and reminders through established workflows.
• Follow up promptly on cancellations and no-shows to identify appropriate opportunities to reschedule.
• Coordinate with advisors when customer needs, availability, or appointment details change.
• Track appointment outcomes accurately, including booked, held, canceled, rescheduled, and no-show statuses.
• Maintain the original appointment history when rescheduling so reporting remains accurate.

Inbound Calls and Customer Routing

• Answer incoming calls professionally while assigned to phone coverage.
• Help customers reconnect with their advisor or reach the appropriate department.
• Route sales, support, accounting, and other inquiries accurately.
• Record messages and callback requests with enough detail for the receiving team to act.
• Coordinate coverage and handoffs with the other Client Coordinator, including breaks and shift changes.

CRM Accuracy and Team Coordination

• Keep GoHighLevel contact records, call dispositions, appointment details, and follow-up tasks current.
• Record useful notes after customer interactions, including qualification details, objections, and next steps.
• Use approved AI-assisted tools for summaries and documentation, reviewing their output for accuracy.
• Maintain accurate appointment and sales attribution.
• Participate in coaching, call reviews, and regular performance discussions.
• Share recurring customer questions, lead-quality issues, and scheduling constraints with sales and marketing.

What We're Looking For

• Detail-oriented with strong organizational skills.
• Excellent English communication and comprehension skills with a clear, professional phone presence.
• Previous experience in appointment setting, lead generation, inside sales, or customer service. At least 2 years of relevant experience preferred.
• Experience using GoHighLevel or similar CRM platforms.
• Comfortable handling both inbound and outbound calls, lead qualification, appointment scheduling, and follow-ups.
• Ability to follow approved call scripts consistently, accurately verify customer information, and maintain detailed CRM records.
• Self-motivated, receptive to coaching, and able to work independently.

Why You'll Love Joining the CO Fam!

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Health and Welfare Benefits:

HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work

Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities:

We send at least 20 staff per year to visit our clients in US, UK, and Australia, giving you international exposure and experience.

Leave Benefits:

Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks:

Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition:

Yearly performance appraisals, career advancement programs, CO League events, guidance from our amazing Coaches!

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!