SAP Service Delivery Director — Global Engagements

EY; Taguig; On-site; PHP 2,500,000 - 5,000,000; Full time

Benefits offered by this job

Support and coaching

Career development opportunities

Flexible work arrangements

Job summary

EY is seeking a GDS Service Delivery Manager to lead SAP service delivery, managing engagements and driving growth across global clients. The role emphasizes team leadership, stakeholder management, and delivery excellence in a complex, multi-region environment.

The candidate will guide large-scale application management efforts, ensuring value delivery, program alignment, and client satisfaction across EY’s GDS footprint.

Qualifications

• Bachelor’s degree or equivalent in tech field.
• 15+ years IT/tech delivery experience.
• 8+ years in a leadership role in application management.
• Strong PMP/ITIL/ITSM knowledge and lifecycle understanding.
• Proven track record in large-scale multi-platform environments.

Responsibilities

• Lead and mentor the engagement project team.
• Grow accounts and pursue new opportunities in GDS and EY.
• Communicate with stakeholders and run executive status meetings.
• Drive delivery excellence and continuous improvement across engagements.

Skills

Team leadership

Client management

Stakeholder engagement

Data-driven decision making

Strategic thinking

Education

Bachelor’s degree in related field

15+ years overall experience

Tools

ITIL

PMP

ITSM

Job description

EY is seeking a GDS Service Delivery Manager to lead SAP service delivery, managing engagements and driving growth across global clients. The role emphasizes team leadership, stakeholder management, and delivery excellence in a complex, multi-region environment.

The candidate will guide large-scale application management efforts, ensuring value delivery, program alignment, and client satisfaction across EY’s GDS footprint.