Assoc Dir_Service Delivery Manager_SAP

EY; Taguig; On-site; PHP 2,500,000 - 5,000,000; Full time

Benefits offered by this job

Support and coaching

Career development opportunities

Flexible work arrangements

Job summary

EY is seeking a GDS Service Delivery Manager to lead SAP service delivery, managing engagements and driving growth across global clients. The role emphasizes team leadership, stakeholder management, and delivery excellence in a complex, multi-region environment.

The candidate will guide large-scale application management efforts, ensuring value delivery, program alignment, and client satisfaction across EY’s GDS footprint.

Qualifications

• Bachelor’s degree or equivalent in tech field.
• 15+ years IT/tech delivery experience.
• 8+ years in a leadership role in application management.
• Strong PMP/ITIL/ITSM knowledge and lifecycle understanding.
• Proven track record in large-scale multi-platform environments.

Responsibilities

• Lead and mentor the engagement project team.
• Grow accounts and pursue new opportunities in GDS and EY.
• Communicate with stakeholders and run executive status meetings.
• Drive delivery excellence and continuous improvement across engagements.

Skills

Team leadership

Client management

Stakeholder engagement

Data-driven decision making

Strategic thinking

Education

Bachelor’s degree in related field

15+ years overall experience

Tools

ITIL

PMP

ITSM

Job description

GDS Service Delivery Manager

The Opportunity

We are looking for a Service Delivery Manager to join and lead our growing SAP business unit.

As a service delivery manager, you will be responsible for the overall delivery of SAP services. You will play a critical role in leading and managing the delivery of the team ensuring successful execution and delivery of all engagements, driving growth opportunities and maintaining strong client relationships. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation.

To qualify for the role, you must have:

• Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
• At least 15 years working experience, at least 8 years of experience in a leadership role focused on Application Management
• Deep understanding of PMP, ITIL and/or ITSM processes and methodology and how it interacts with the project lifecycle and/or application lifecycle management principles
• Proven track record of successfully managing large-scale applications in a complex, multi-platform environment
• Extensive experience in service delivery management and client management as well as project management working with various regions in a global setting
• Depth of experience in setting up, growing, transforming, and delivering application management teams
• Strong leadership and team building skills with the ability to inspire and motivate teams to achieve excellence
• Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders at all levels in the organization
• Strong client management, analytical and problem-solving skills with ability to think strategically and make data driven decisions
• Relevant Service Delivery Certifications (ie. ITIL, PMP, etc)

Key Responsibilities:

• Team Leadership
• Lead and mentor the entire engagement project team fostering culture of collaboration, innovation and continuous improvement
• Enable growth and development of accounts being handled
• Have been engaged in at least 2-3 global clients in onshore-offshore model
• Lead team strategies to support key metrics and goals
• Business Development
• Identify and pursue new business opportunities contributing to revenue growth and market expansion within GDS and across EY
• Work with pursuit and EY member firms to create solutions with compelling value propositions for clients around Application Management
• Develop business case, business KPIs and Benefits Realization plan and measure KPIs
• Technology Excellence
• Have a good understanding of SAP landscape, functions and infrastructure which is valuable in understanding the service delivery landscape and effectively communicate with technical teams
• Stay ahead of new technologies, industry best practices and market trends to hone the skills and capabilities of the competency
• Drive adoption of new technologies and methodologies
• Understand current IT environment and industry IT Trends to identify the engagement and client service issues
• Should have a mindset of continuous improvement. They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.
• Client Engagement
• Collaborate with clients to understand their business needs and challenges
• Foster strong client relationships ensuring client satisfaction and delivery success through management and leadership of large scale engagements and projects with ability to run client status meetings, escalation management discussions and deliver executive level presentations that drive actions and decisions
• Financial Management
• Knowledge of budgeting, cost management and financial planning to ensure that the delivery stays within the budget and aligns with the financial goals

What We Look For

• A team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY Data practices globally with leading businesses across a range of industries

What working at EY offers:

At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer a reality.

Join us in building a better working world.