SAP Presales Consultant/Senior/Manager

FPT Software Philippines Corporation; Makati; Presencial; PHP 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

FPT Software Philippines Corporation seeks a senior professional blending pre-sales, customer success, and project management to nurture strategic client partnerships. You will drive upsell opportunities and coordinate cross-functional teams for successful delivery of enterprise solutions.

The role emphasizes SAP/HANA upgrade experience and strong communication across stakeholders, ensuring long-term value and customer satisfaction.

Formación

• Bachelor's or Master's degree in Information Technology, Computer Science, IT, or related field.
• 15 years of experience in presales, customer success, solution consulting, or enterprise software consulting.
• Experience with SAP HANA Upgrade methodology preferred.
• Experience with Rise, Business Technology Platform or Growth within SAP.
• Proven pre-sales and customer success/engagement leadership in IT.

Responsabilidades

• Cultivate and maintain strong client relationships and ensure satisfaction.
• Liaise between clients and internal teams for effective communication and problem resolution.
• Identify up-selling opportunities and boost sales revenue from existing contacts.
• Collaborate with sales teams to enhance customer value and satisfaction.
• Support presales activities including meetings, demos, and proposals.
• Oversee project implementations and deliveries with cross-functional teams.

Conocimientos

Presales

Customer success

Solution consulting

Enterprise software

Project management

Executive communication

Stakeholder management

SAP HANA upgrade

Rise/BTP Growth SAP

Proposal & presentation

English proficiency

Educación

Bachelor's or Master's in IT/CS

Herramientas

SAP HANA Upgrade methodology

Rise/BTP/Growth SAP

Descripción del empleo

About the role

This role combines customer engagement, pre-sales expertise, project management, and customer success planning. You will cultivate and maintain strong client relationships, identify upselling opportunities, oversee project implementations, and develop comprehensive customer success strategies. You will serve as a liaison between clients and internal teams, act as a trusted advisor, and drive long-term partnerships while ensuring customer satisfaction throughout the lifecycle.

Key responsibilities

• Cultivate and maintain strong client relationships, addressing their needs and ensuring satisfaction

• Serve as a liaison between clients and internal teams, ensuring effective communication and problem resolution

• Identify opportunities for up-selling and boost sales revenue of existing contacts

• Collaborate with sales teams to enhance customer value and satisfaction

• Support presales activities including customer meetings, presentations, demos, workshops, and proposal preparation

• Oversee successful project implementations and deliveries, coordinating with cross-functional teams for timely and quality delivery

• Collaborate with technical and delivery teams to design suitable enterprise solutions

• Develop and implement comprehensive plans for customer success, ensuring long-term value and satisfaction

• Proactively address customer concerns, maintaining a positive customer experience throughout the lifecycle

• Monitor and analyze customer feedback for areas of improvement and implement necessary changes

About you

• Bachelor's or Master's degree in Information Technology, Computer Science, IT, or a related field

• 15 years of experience in presales, customer success, solution consulting, or enterprise software consulting

• Experience in SAP HANA Upgrade methodology

• Experience in Rise, Business Technology Platform or Growth within SAP

• Proven experience in roles such as Pre-sales and Customer Success/Engagement Manager within the IT industry

• Exceptional communication and interpersonal skills

• Strong project management skills with a focus on successful project implementation and delivery

• Ability to understand customer needs and align solutions accordingly

• Experience preparing proposals, presentations, and customer-facing materials

• English communication proficiency is required