SAP MM/SD Support Specialist – 2nd-Line Analyst

Private Advertiser

Mandaluyong

On-site

PHP 600,000 - 900,000

Full time

14 days+

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Job summary

Private Advertiser seeks a seasoned SAP Functional Analyst to provide 2nd level support for standard to medium complexity applications. You will ensure smooth operation of production SAP MM modules and collaborate with developers and engineers on issue resolution.

Requirements include a IT-related degree and 5 years' experience, with strong knowledge of SAP MM, IDOC/RFC interfaces, and Windows/UNIX/Linux concepts. The role emphasizes adherence to support processes.

Qualifications

Graduate of any IT related course
Solid 5 years of relevant working experience
Knowledgeable in Windows concepts
Knowledgeable in UNIX/Linux concepts
Good understanding of SAP MM Module: Purchasing, Stock Transfer and Inventory Management, Logistics Invoice Verification, MRP Run – Consumption Based
Intermediate knowledge to perform functional analysis in SAP MM Module
Experienced with SAP interface technology IDOC and RFC

Responsibilities

Handle problem isolation and issue resolution for minor to medium complexity applications
Carry out agreed maintenance tasks
Work closely with developers and technical engineers for issue resolution
Monitor application performance, obtain performance statistics and alert teams
Assist in handling complex application systems in production
Form part of the level 2 SAP support team
Comply with level 2 support processes and procedures
Interact with level 1 support and service management teams within the country where SAP deployed
Analyze tickets and escalate to Level 3 when necessary
Document TO-BE business processes aligned to SAP functionality