SAP Application Support Specialist – Incident & Change

GECO Asia Pte. Ltd; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Job summary

GECO Asia Pte. Ltd. in Metro Manila is seeking an SAP Application Support specialist to investigate, analyze, and resolve SAP system issues while ensuring SLA compliance.

You will work with internal support teams and end users to ensure efficient incident resolution and continuous process improvement. The role requires a Bachelor’s degree in IT or related field and at least 2 years in SAP application support, with strong knowledge of SAP CRM processes and ticketing systems and excellent English

Qualifications

• Bachelor’s degree in IT or related field or equivalent experience.
• At least 2 years of experience in SAP application support.
• Strong knowledge of SAP CRM processes (Material Master Data, Customer Master Data & Partner Functions, Pricing and Sales Order Flows).
• Experience with incident, problem and change management processes.
• Familiarity with ticketing systems and excellent English communication.

Responsibilities

• Receive, analyze, and resolve escalated SAP incidents from Level 0/1 support.
• Conduct diagnostics and root cause analysis for SAP issues.
• Escalate complex issues to Level 3 support when needed.
• Maintain and update the knowledge base for faster resolutions.
• Collaborate with Service Delivery Leads and cross‑functional teams; contribute to process improvements.

Skills

Analytical thinking

English communication

Problem-solving

Customer focus

Education

Bachelor’s degree in IT or related fields

Tools

SAP ERP

Ticketing systems

Job description

GECO Asia Pte. Ltd. in Metro Manila is seeking an SAP Application Support specialist to investigate, analyze, and resolve SAP system issues while ensuring SLA compliance.

You will work with internal support teams and end users to ensure efficient incident resolution and continuous process improvement. The role requires a Bachelor’s degree in IT or related field and at least 2 years in SAP application support, with strong knowledge of SAP CRM processes and ticketing systems and excellent English