San Lazaro Customer Care Specialist iRecruit Engage 2027

Concentrix Philippines; Manila; In loco; PHP 312.000 - 536.000; Tempo pieno

Descrizione del lavoro

Concentrix Philippines in Manila is seeking a San Lazaro Customer Care Specialist under the iRecruitEngage 2027 program to provide customer support with focus on KPIs and resolution accuracy.

Greet customers professionally, maintain product knowledge, and document interactions while seeking opportunities to assist with additional products or services. A high school diploma with 3–6 months’ experience is preferred for this role.

Competenze

• High school diploma with 3–6 months relevant experience preferred.
• Strong customer service orientation and communication skills.
• Strong computer navigation skills and PC knowledge.

Mansioni

• Ensure service delivered meets contractual KPIs.
• Clarify requirements; probe for understanding and resolve customer issues.
• Listen attentively to customer needs and concerns; build rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work including appropriate account notes.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or escalating when needed.

Conoscenze

Customer service

Communication skills

Computer skills

Attention to detail

Multi-tasking

Team player

Adaptability

Patience

Formazione

High School Diploma

Strumenti

Call tracking software

Descrizione del lavoro

Job Title:

San LazaroCustomer Care Specialist iRecruitEngage 2027

Job Description

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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Location:

PHL Manila - San Lazaro

Language Requirements:

Time Type:

Full time