iRecruit Engage Main 2027

Concentrix; Philippines; In loco; PHP 190.000 - 257.000; Tempo pieno

Descrizione del lavoro

Concentrix in the Philippines is recruiting for iRecruit Engage Main 2027 as a Customer Support Associate I. You interface with customers via inbound/outbound calls or online channels, delivering service and resolving routine product/service issues according to client requirements.

The role emphasizes meeting KPIs, empathy, and accurate documentation. You greet customers professionally, maintain product knowledge, and collaborate with teammates to boost satisfaction.

Competenze

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills.
• Ability to communicate clearly in written and verbally.
• Detail oriented with accurate work.
• Capable of multitasking and adapting to changes quickly.
• Patient in all customer interactions; maintain professional tone.
• Able to work independently or as part of a team.
• Flexibility to rotate shifts as needed.
• Location-based requirements may apply.

Mansioni

• Meet contractual KPIs while serving customers via calls or internet.
• Clarify requirements and use resources to resolve issues.
• Listen attentively and build rapport with customers.
• Greet customers courteously and professionally.
• Maintain knowledge of client products/services.
• Accurately document work and accounts.
• Participate in activities to improve customer satisfaction.
• Offer additional products/services when appropriate.
• Track and retrieve information in the call database.
• Direct inquiries to published materials or senior staff.

Conoscenze

Customer service

Computer skills

Written communication

Verbal communication

Detail oriented

Multi-tasking

Teamwork

Patience

Shift flexibility

Formazione

High school diploma

Strumenti

Call tracking system

Descrizione del lavoro

Job Title:
iRecruit Engage Main 2027

Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:
PHL Muntinlupa - Alabang 1

Language Requirements:

Time Type:
Full time