One Makati Customer Care Specialist iRecruit Engage 2027

Concentrix Philippines; Makati; Sur place; PHP 260 000 - 380 000; Plein temps

Résumé du poste

Concentrix Philippines in Makati seeks a Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering courteous service and resolving routine issues for clients.

You will meet KPIs, navigate client products, document interactions, and collaborate with teammates in a fast-paced, shift-based environment.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with attention to detail.
• Able to multitask and adapt quickly in a fast-paced environment.
• Team player with ability to work independently.
• Demonstrate patience in all customer interactions; able to rotate shifts.

Responsabilités

• Meet KPIs for service delivery.
• Clarify customer requirements and provide resolution.
• Demonstrate empathy and build rapport with customers.
• Greet customers professionally and courteously.
• Maintain knowledge of client products and services.
• Prepare complete and accurate work and document accounts.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products or services.
• Track and retrieve information in call tracking database.
• Respond to inquiries using published materials or senior staff.

Connaissances

Customer service orientation

Communication skills

Team player

Multi-tasking

Attention to detail

Adaptability

Patience

Formation

High school diploma

Description du poste

Job Title

One Makati Customer Care Specialist iRecruit Engage 2027

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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Location

PHL Makati City - Ayala North Exchange

Time Type

Full time