Salesforce Systems & Process Analyst - Manila CRM Expert

Aggreko

Manila

On-site

PHP 600,000 - 1,000,000

Full time

4 hours ago

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Benefits offered by this job

Health Insurance Benefits

Bonus

Safety-focused culture

Job summary

Aggreko Seeks a Salesforce Business Systems and Process Analyst based in Manila to support and drive continuous improvement across Aggreko's core business systems. You will act as the Salesforce specialist, support users, manage data quality, and lead system enhancement initiatives across Asia in partnership with stakeholders and ATS.

You will design training programs, develop user guides, and deliver targeted reports and dashboards to inform decision-makers.

Qualifications

Subject matter expert on Salesforce CRM and related applications.
Experience configuring and customizing Salesforce; able to roll out updates and conduct UAT.
Proven ability to develop user guides, training materials and training programs.
Strong data governance, data quality controls and user access management.

Responsibilities

Serve as central point of contact for business systems enquiries across the region.
Diagnose, troubleshoot and resolve system issues.
Maintain system governance, data integrity and compliance with standards.
Onboard new users, deliver training, configure and customize systems.
Plan and execute UAT for Salesforce and other applications.
Design and deliver training programs to improve user adoption.
Develop training materials and knowledge articles for users.
Create reports, dashboards, and analytics for business decisions.