SalesForce Business System and Process Analyst, Asia

Aggreko; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Health Insurance Benefits

Bonus

Safety-focused culture

Job summary

Aggreko Seeks a Salesforce Business Systems and Process Analyst based in Manila to support and drive continuous improvement across Aggreko's core business systems. You will act as the Salesforce specialist, support users, manage data quality, and lead system enhancement initiatives across Asia in partnership with stakeholders and ATS.

You will design training programs, develop user guides, and deliver targeted reports and dashboards to inform decision-makers.

Qualifications

• Subject matter expert on Salesforce CRM and related applications.
• Experience configuring and customizing Salesforce; able to roll out updates and conduct UAT.
• Proven ability to develop user guides, training materials and training programs.
• Strong data governance, data quality controls and user access management.

Responsibilities

• Serve as central point of contact for business systems enquiries across the region.
• Diagnose, troubleshoot and resolve system issues.
• Maintain system governance, data integrity and compliance with standards.
• Onboard new users, deliver training, configure and customize systems.
• Plan and execute UAT for Salesforce and other applications.
• Design and deliver training programs to improve user adoption.
• Develop training materials and knowledge articles for users.
• Create reports, dashboards, and analytics for business decisions.

Skills

Salesforce CRM expert

Systems superuser

Training program development

User Acceptance Testing

Data governance & quality

Reporting & dashboards

Stakeholder management

Strong communication

Tools

Salesforce

Salesforce CPQ

Job description

Bring your energy to Aggreko as SalesForce Business Systems and Process Analyst based in Manila. You’ll provide support and driving continuous improvement across Aggreko's core business systems. Acting as the primary subject matter expert for Salesforce CRM, CPQ, and related applications, you will support system users, maintain data quality, identify process improvements, and lead system enhancement initiatives. You will also partner closely with business stakeholders and ATS to deliver effective system solutions, training, reporting, and project implementation across the Asia region.

Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What you’ll do as Business Systems and Process Analyst:

• Serve as the central point of contact for all business systems enquiries, providing expert guidance and support across the region
• Diagnose, troubleshoot and resolve technical and system-related issues
• Maintain system governance, including data integrity, quality control, user access management and compliance with company standards
• Provision and onboard new users, delivering system training, configuration and customization
• Plan, coordinate and execute User Acceptance Testing for Salesforce and other business applications
• Design, develop and deliver business systems and software training programs to improve user adoption and proficiency
• Identify training needs and opportunities arising from business projects, system enhancements and process improvements
• Develop and maintain comprehensive user guides, training materials, knowledge articles and support documentation to promote efficient system adoption
• Develop meaningful reports, insights, and performance metrics that support business decision-making
• Create and maintain ad hoc reports, dashboards, and analytics tailored to specific business functions and stakeholder requirements.
• Provide first and second-line helpdesk support for business system users, escalating complex issues to ATS where appropriate
• Travel within Asia may be required in support of business and project objectives.

You Are / Have

• A Subject Matter Expert on SalesForce, with strong experience as a systems superuser able to fully configure and customize the software
• Ability to act as a first point of contact for SalesForce queries and problem solving
• Experienced with rolling out SalesForce updates, enhancements and conducting user acceptance testing
• Experienced in developing SalesForce user guides, training materials and training programs
• Knowledge of formal training methodologies
• Excellent communication skills
• Able to work with a range of stakeholders
• Be able to work 5 days per week in our Manila office

Here’s What You’ll Get

• Competitive compensation and bonus
• Health Insurance Benefits
• Safety-focused culture
• Community volunteering program

Our people are can-do, positive, resilient and persistent.

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.