Salesforce Support Lead — L2 Team & SLA Delivery

Michael Page; Mandaluyong; On-site; PHP 781,200 - 1,004,400; Full time

Benefits offered by this job

Permanent position

Exposure to cutting-edge Salesforce projects

Supportive company culture

Job summary

A large organization in the Technology industry located in Mandaluyong is seeking a Team Leader for their L2 support team. This role involves managing a team, ensuring timely incident resolution, and collaborating with cross-functional teams. Ideal candidates will have over 5 years of experience with Salesforce, strong leadership skills, and a relevant degree. This permanent position offers a supportive company culture and exposure to innovative Salesforce projects.

Qualifications

• Minimum 5 years of hands-on experience with Salesforce Sales Cloud and Service Cloud.
• At least 2 years of experience leading a small L2 support team.
• Knowledge of ITIL processes is an advantage.

Responsibilities

• Lead and manage a 7-member L2 support team.
• Ensure timely resolution of incidents and service requests.
• Collaborate with other technical teams to ensure seamless service delivery.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Stakeholder management

Team leadership

Communication

Education

Bachelor's degree in IT, Computer Science, or related field

Tools

Salesforce Marketing Cloud

Heroku

AWS

Job description

A large organization in the Technology industry located in Mandaluyong is seeking a Team Leader for their L2 support team. This role involves managing a team, ensuring timely incident resolution, and collaborating with cross-functional teams. Ideal candidates will have over 5 years of experience with Salesforce, strong leadership skills, and a relevant degree. This permanent position offers a supportive company culture and exposure to innovative Salesforce projects.