Salesforce Platform Lead: Service, Sales & Marketing Cloud

RBox International Solutions Inc.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

RBox International Solutions Inc. seeks a seasoned Salesforce Admin to own platform delivery across Service Cloud, Marketing Cloud, and Sales Cloud. You will partner with the business on data, reporting, and improvements, ensuring stability and rapid enhancements while building internal capability.

You will manage users, security, sandboxes, releases, and dashboards, collaborating with vendors when needed. This role emphasizes governance, automation, and reliable sprint execution.

Qualifications

• 5+ years in Salesforce admin and delivery roles (Salesforce-heavy work, hands-on).
• Strong Flow skills and strong understanding of Salesforce security and data model basics.
• Production experience with Service Cloud, Marketing Cloud and Sales Cloud.
• Familiarity with integrations (APIs or middleware coordination) and data movement concepts.
• Experience deploying changes from sandbox to production using a repeatable approach.

Responsibilities

• Platform administration and ownership across Salesforce environments.
• Manage users, roles, profiles, permission sets, sharing, and security model.
• Maintain sandboxes, deployments, and a predictable release process.
• Build automation using Flow, validation rules, assignment rules, approvals, and record types.
• Configure Service Cloud case management: queues, routing, SLAs, Knowledge.
• Support Sales Cloud processes: lead flow, opportunity stages, pipeline hygiene, forecasting support.
• Develop enhancements using Apex and Lightning Web Components.
• Own data quality routines, dedupe rules, and governance practices.
• Build reports and dashboards for Sales, CX, and Marketing stakeholders.
• Define metrics and operational scorecards with business partners.
• Run internal support triage for Salesforce issues and help set internal SLAs.
• Troubleshoot issues, identify root causes, and implement preventative fixes.
• Coordinate with Salesforce Support or vendors when escalations are needed.
• Translate needs into user stories and acceptance criteria.
• Manage a backlog in Azure DevOps (ADO) and support sprint execution.
• Produce documentation, admin runbooks, and training materials.

Skills

Salesforce administration

Flow automation

Security and data model basics

Sales Cloud / Service Cloud /Marketing

APIs / middleware integrations

Sandbox to production deployments

Apex and Lightning Web Components

Azure DevOps (ADO)

Tools

Apex

Lightning Web Components

Azure DevOps (ADO)

MuleSoft

Boomi

NetSuite integrations

Job description

RBox International Solutions Inc. seeks a seasoned Salesforce Admin to own platform delivery across Service Cloud, Marketing Cloud, and Sales Cloud. You will partner with the business on data, reporting, and improvements, ensuring stability and rapid enhancements while building internal capability.

You will manage users, security, sandboxes, releases, and dashboards, collaborating with vendors when needed. This role emphasizes governance, automation, and reliable sprint execution.