Salesforce Marketing Cloud Lead | Part Time | WFH

Platserv PH; Muntinlupa; Remote; PHP 893,000 - 1,004,000; Part time

Benefits offered by this job

HMO Day 1 (Primary and Dependent)

10 days PTO per year

Permanent work from home

Brand new IT equipment

Job summary

Platintel is seeking a highly skilled Salesforce Marketing Cloud Lead to own the client email and customer journey program. This senior, hands-on role requires expert build, send and optimization capabilities with minimal supervision, focused on Australia and New Zealand regions.

You will manage end-to-end SFMC, develop journeys, EDMs and audience segments, and ensure data accuracy and deliverability, while aligning with privacy and compliance requirements.

Qualifications

• Minimum 5 years of hands-on Salesforce Marketing Cloud experience including Journey Builder, Automation Studio, Email Studio and Contact Builder.
• Proven experience building journeys, EDMs and segments with filters and SQL for large customer databases.
• Strong AMPscript, HTML and CSS skills.
• Excellent written and spoken English, able to explain technical topics to non-technical stakeholders.
• Experience with Australian, New Zealand or other Western markets is a plus.

Responsibilities

• Own the client's SFMC platform end to end from build to send and reporting.
• Build and optimize multi-step customer journeys (welcome, post-purchase, abandoned cart, loyalty).
• Create and send EDMs for launches and promotions using AMPscript, HTML, CSS and Content Builder.
• Segment audiences using filters, SQL and data extensions across stores and online.
• Manage data flows between SFMC, Salesforce and ecommerce/booking systems.
• Monitor deliverability and list hygiene in line with regional compliance, and troubleshoot issues.

Skills

SFMC

Journey Builder

Automation Studio

Email Studio

AMPscript

SQL

HTML

CSS

Data Extensions

Tools

SSJS

SFMC APIs

Marketing Cloud Connect

CloudPages

Marketing Cloud Personalisation

Data Cloud

Job description

Platintel is one of Australia's fastest growing companies. We build intelligent global teams for SME, midmarket, and enterprise businesses, combining full-service offshoring with AI consulting. Our delivery centres span the Philippines, India and Indonesia.

This is a part time, work from home, day shift role. Hours are flexible (for example 3–4 hours a day, or 2 full days a week) and must overlap with Australian business hours (9:00 AM – 5:00 PM AET, roughly 6:00 AM – 3:00 PM Manila time depending on daylight saving).

Our client is an ASX-listed Australian retail and e-commerce brand and one of the world's largest body piercing providers, with stores across Australia and New Zealand.

We are seeking a highly skilled Salesforce Marketing Cloud Lead with excellent English to own our client's email and customer journey program. This is a senior, hands-on role for an expert who can build, send and improve campaigns with little supervision.

About the Role

• Own the client's Salesforce Marketing Cloud (SFMC) platform end to end, from build through to send and reporting

• Build, maintain and improve multi-step customer journeys in Journey Builder and Automation Studio, including welcome, post-purchase, appointment, abandoned cart, win-back and loyalty programs

• Create and send EDMs for product launches, promotions and in-store events, using AMPscript, HTML, CSS and Content Builder

• Build audience segments using filters, SQL queries and data extensions in Contact Builder, so the right message reaches the right customers across stores and online

• Manage data flows between SFMC, Salesforce and e-commerce and booking platforms, and keep customer data accurate

• Look after email deliverability, sender authentication and list hygiene, in line with the Australian Spam Act 2003, the Privacy Act 1988 and New Zealand requirements

• Diagnose and fix platform, data and send issues, acting as the go-to expert for the marketing team

• Report on journey and campaign performance, and turn the results into clear recommendations

• Document builds, templates and processes so the platform is easy to maintain

• Recommend platform improvements, including practical use of SFMC AI features and other AI tools

What You'll Bring

• Minimum 5 years of hands-on Salesforce Marketing Cloud experience, including Journey Builder, Automation Studio, Email Studio and Contact Builder

• Proven experience building journeys, creating EDMs and building segments with filters and SQL for large customer databases

• Strong AMPscript, HTML and CSS skills

• Excellent English communication skills, verbal and written, with the ability to explain technical topics to non-technical stakeholders

• Experience working with Australian, New Zealand or other Western businesses

• Experience in retail, e-commerce or multi-site consumer brands is highly regarded

• Strong attention to detail with segmentation logic, data and sends

• Able to work independently and manage your own workload in a part time role

• Salesforce Marketing Cloud certifications (Email Specialist, Consultant or Developer) are a plus

• Experience with SSJS, SFMC APIs, Marketing Cloud Connect, CloudPages, Marketing Cloud Personalisation or Data Cloud is a plus

• Familiarity with GA4, SPF, DKIM and DMARC is a plus

What we Offer

• Work for one of Australia's fastest growing outsourcing companies

• PHP 80,000 – 90,000 per month for a part time role

• Flexible part time hours, day shift

• Permanent work from home

• 10 days PTO per year

• HMO Day 1 (Primary and Dependent)

• Quarterly Massages

• Regular team building and company activities

• Unlimited opportunities for employee referral incentives

• Diverse and supportive work environment

• Brand new IT equipment