Salesforce Functional Consultant

DXC Technology Company; Taguig; Presencial; PHP 650.000 - 1.000.000; Jornada completa

Descripción de la vacante

DXC Technology is seeking a Salesforce Functional Consultant to translate business requirements into scalable Salesforce solutions within a managed services environment.

You will configure declarative features, craft user stories, support SIT/UAT, and maintain documentation while collaborating with business stakeholders, developers, and admins to ensure on-time delivery. The ideal candidate has 3+ years of Salesforce experience and relevant certifications.

Formación

• Gather and translate business requirements into Salesforce solutions.
• Configure Salesforce using declarative capabilities such as Flow, objects/fields, Record Types, Permission Sets, validation rules, reports, and dashboards.
• Analyze and resolve incidents, service requests, defects, and enhancement requests.
• Perform functional impact analysis and recommend scalable solutions following Salesforce best practices.
• Support SIT, UAT, regression testing, releases, and post-deployment validation.
• Maintain functional documentation, knowledge articles, and support procedures.
• Collaborate with business stakeholders, developers, administrators, and other technical teams.
• Support SLA-driven delivery within a managed services environment.

Responsabilidades

• Translate business needs into Salesforce features and user stories.
• Configure and optimize Salesforce declarative tools.
• Investigate and resolve incidents and requests.
• Provide impact analysis and scalable solutions.
• Assist testing activities and post-release validation.
• Keep documentation up to date.

Conocimientos

Salesforce experience

Requirements gathering

Functional analysis

Stakeholder management

Production support

Communication skills

Educación

Salesforce Admin cert

Platform App Builder cert

Business Analyst cert

ITIL exposure

Agile/DevOps exposure

Herramientas

Jira/Azure DevOps

Descripción del empleo

Job Description:

Key Responsibilities

• Gather and translate business requirements into Salesforce solutions, user stories, and acceptance criteria.


• Configure Salesforce using declarative capabilities such as Flow, objects/fields, Record Types, Permission Sets, validation rules, reports, and dashboards.


• Analyze and resolve incidents, service requests, defects, and enhancement requests.


• Perform functional impact analysis and recommend scalable solutions following Salesforce best practices.


• Support SIT, UAT, regression testing, releases, and post-deployment validation.


• Maintain functional documentation, knowledge articles, and support procedures.


• Collaborate with business stakeholders, developers, administrators, and other technical teams.


• Support SLA-driven delivery within a managed services environment.

Required Skills

• 3+ years of Salesforce experience, preferably as a Functional Consultant, Administrator, or Business Analyst.


• Strong Salesforce administration and declarative configuration skills.


• Experience with Salesforce Flow, security/access, data model, reports, and dashboards.


• Strong requirements gathering, troubleshooting, and functional analysis capabilities.


• Experience supporting production Salesforce environments.


• Strong communication and stakeholder-management skills.

Preferred Qualifications

• Salesforce Certified Administrator


• Salesforce Certified Platform App Builder


• Salesforce Certified Business Analyst


• Sales Cloud or Service Cloud experience/certification


• Experience with Agile, ITIL, Jira/Azure DevOps, or ServiceNow

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.