Salesforce Effectiveness & CRM Ops Manager

Terumo; Manila; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Terumo, a global medical device company, is seeking a Salesforce Effectiveness Manager to strengthen commercial excellence by designing, optimizing, and governing sales processes and performance management. You will drive data-driven insights and ensure the sales force operates with clarity and discipline.

You will lead CRM setup and adoption, develop dashboards, and partner with HR, Finance, IT, and business units to design incentive programs and governance models that maximize revenue growth.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Economics, Engineering, or related field.
• MBA or equivalent in Business, Healthcare Management, or Commercial Strategy is an advantage.
• Minimum of 5 years’ experience in Sales Operations, Commercial Excellence, or Sales Enablement, preferably within Healthcare or Medical Devices.
• Strong understanding of complex selling environments, including tendering, hospital procurement, and compliance.
• Advanced skills in sales analytics, forecasting, and Excel.
• Proven experience in designing and implementing sales processes and governance models.
• Experience working cross-functionally with Sales, Marketing, Finance, Regulatory, IT, and HR.
• CRM administration and optimization experience is a must.
• Strong communication skills with a collaborative and results-driven mindset.

Responsibilities

• Design and continuously improve standardized sales processes to support scalable and predictable revenue performance.
• Lead territory design and resource allocation analyses to maximize market coverage and return on investment.
• Develop and manage sales performance dashboards, reports, and insights for leadership decision-making.
• Drive CRM setup, adoption, and ongoing optimization in partnership with IT and Sales.
• Partner with HR, Finance, and Business Units to design, implement, and monitor sales incentive and compensation programs.
• Act as a key liaison across Sales, Marketing, Finance, IT, HR, Supply Chain, and Operations to embed best practices.

Skills

Sales analytics

Forecasting

Excel

Strong communication

Cross-functional collaboration

Data-driven decision making

Education

Bachelor’s degree in Business Administration, Marketing, Economics, Engineering, or a related field

MBA or equivalent in Business, Healthcare Management, or Commercial Strategy is an advantage

Tools

CRM software

Excel

Job description

Terumo, a global medical device company, is seeking a Salesforce Effectiveness Manager to strengthen commercial excellence by designing, optimizing, and governing sales processes and performance management. You will drive data-driven insights and ensure the sales force operates with clarity and discipline.

You will lead CRM setup and adoption, develop dashboards, and partner with HR, Finance, IT, and business units to design incentive programs and governance models that maximize revenue growth.