Salesforce CTI & Amazon Connect Specialist
NA1
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Job summary
NA1 is seeking a Salesforce/CTI integration consultant to design, configure, and support the integration of Amazon Connect CTI with Salesforce Service Cloud. The role collaborates with business, service, and technical teams to deliver telephony integration and end-to-end testing support.
The consultant will enable Service Console integration, screen pop, automatic call logging, and knowledge management features.
Responsibilities
- Design, configure, and support the integration of Amazon Connect CTI with Salesforce Service Cloud.
- Set up embedded softphone functionality and Service Console integration.
- Configure screen pop for customer identity via Client object.
Job description
NA1 is seeking a Salesforce/CTI integration consultant to design, configure, and support the integration of Amazon Connect CTI with Salesforce Service Cloud. The role collaborates with business, service, and technical teams to deliver telephony integration and end-to-end testing support.
The consultant will enable Service Console integration, screen pop, automatic call logging, and knowledge management features.
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