Salesforce Consultant

Pyramid Consulting, Inc; Mexico; On-site; MXN 400,000 - 700,000; Full time

Job summary

Pyramid Consulting, Inc. is seeking a skilled Salesforce Administrator to configure and support Sales Cloud, Service Cloud, and CPQ.

You will manage users, profiles, roles, permissions, and SSO, and handle CPQ account creation and access management. You will design and maintain reports and dashboards, perform data loads with Data Loader and Import Wizard, back up Salesforce data weekly, and support releases, testing, and deployments.

Qualifications

• Strong, hands-on experience with Salesforce Administration.
• Strong experience in Sales Cloud and Salesforce CPQ.
• Experience with Service Cloud configuration.
• Hands-on experience with Lightning Flow.
• Experience with Profiles, Roles, Security, Permissions, and SSO.
• Experience with Data Loader and Import Wizard.
• Experience with Salesforce Reports and Dashboards.
• Experience in production support / managed services environments.
• Understanding of Salesforce deployment and release processes.
• Strong communication and stakeholder management skills.

Responsibilities

• Configure and support Salesforce Sales Cloud, Service Cloud, and CPQ.
• Manage Salesforce users, accounts, access, profiles, roles, permissions, and SSO.
• Perform CPQ account creation, deletion, and access management.
• Configure Lightning Flows, Lead Management, and Opportunity Management.
• Create and maintain Reports and Dashboards.
• Perform Salesforce data uploads using Data Loader and Import Wizard.
• Manage weekly/monthly Salesforce data backups.
• Support Salesforce seasonal releases/patches, including impact analysis, testing, and validation.
• Review and create Salesforce solution designs and entity models.
• Gather and document requirements for minor enhancements.
• Assess technical impacts of functional requirement changes.
• Coordinate with offshore development teams and support deployments across environments.
• Provide production support, incident management, service requests, and enhancement support.
• Support integrations with Outlook, HubSpot, and other applications.
• Train business users on Salesforce processes and workflows.

Skills

Salesforce Administration

Sales Cloud

Salesforce CPQ

Service Cloud

Lightning Flow

Profiles & Permissions & SSO

Data Loader & Import Wizard

Reports & Dashboards

Production Support

Deployment & Release Processes

Stakeholder Management

Education

Salesforce Advanced Administrator

Salesforce CPQ Certification

Tools

Outlook integration

HubSpot integration

Job description

Key Responsibilities

• Configure and support Salesforce Sales Cloud, Service Cloud, and CPQ.
• Manage Salesforce users, accounts, access, profiles, roles, permissions, and SSO.
• Perform CPQ account creation, deletion, and access management.
• Configure Lightning Flows, Lead Management, and Opportunity Management.
• Create and maintain Reports and Dashboards.
• Perform Salesforce data uploads using Data Loader and Import Wizard.
• Manage weekly/monthly Salesforce data backups.
• Support Salesforce seasonal releases/patches, including impact analysis, testing, and validation.
• Review and create Salesforce solution designs and entity models.
• Gather and document requirements for minor enhancements.
• Assess technical impacts of functional requirement changes.
• Coordinate with offshore development teams and support deployments across environments.
• Provide production support, incident management, service requests, and enhancement support.
• Support integrations with Outlook, HubSpot, and other applications.
• Train business users on Salesforce processes and workflows.

Required Skills

• Strong hands-on experience with Salesforce Administration.
• Strong experience in Sales Cloud and Salesforce CPQ.
• Experience with Service Cloud configuration.
• Hands-on experience with Lightning Flow.
• Experience with Profiles, Roles, Security, Permissions, and SSO.
• Experience with Data Loader and Import Wizard.
• Experience with Salesforce Reports and Dashboards.
• Experience in production support / managed services environments.
• Understanding of Salesforce deployment and release processes.
• Strong communication and stakeholder management skills.

Certifications - Mandatory

• Salesforce Advanced Administrator

Salesforce CPQ certification is a plus.

Preferred Experience

• Experience working with business stakeholders and offshore teams.
• Experience in Salesforce enhancement and change management.
• Experience supporting Outlook and HubSpot integrations.