Sales Technician

ThinkUp Management Solutions, Inc.; Makati; On-site; PHP 334,800 - 446,400; Full time

Job summary

A technology solutions provider is seeking a candidate for a technical sales role. The successful applicant will establish customer needs and recommend suitable products while ensuring sales targets are met. Responsibilities include troubleshooting devices, guiding installations, and reporting sales performance. The candidate must effectively communicate complex technical information and be prepared to travel to customer locations. Applicants with strong problem-solving skills and technical knowledge are encouraged to apply.

Responsibilities

• Establish the technical needs of customers and recommend appropriate products.
• Explain complex technical information clearly and understandably.
• Follow up with customers and resolve any issues that arise.
• Keep customers informed about new technological products and updates.
• Compile proposals and reports related to technical products.
• Ensure that sales targets are consistently met.
• Report sales performance and updates to management.
• Update records of customer communications and contact information.
• Troubleshoot laptops, computers, and other devices from the store.
• Provide technical briefings and maintenance guidance for all purchased units.
• Oversee the installation of freebies and comply with the 'No Piracy Policy.'
• Travel to customer locations to inspect and repair equipment.

Job description

Duties and Responsibilities

• Establish the technical needs of customers and recommend appropriate products
• Explain complex technical information in a clear and understandable manner
• Follow up with customers and resolve any issues that may arise
• Keep customers informed about new technological products and updates
• Compile proposals and reports related to technical products
• Ensure that sales targets are consistently met
• Report sales performance and updates to management
• Update records of customer communications and contact information
• Troubleshoot laptops, computers, and other devices or units from the store
• Provide technical briefings and maintenance guidance for all purchased units
• Oversee the installation of all included freebies and strictly comply with the "No Piracy Policy" by avoiding illegal software installations
• Travel to customer locations when necessary to inspect and repair equipment

Others:

• Ensures that all correspondence (e.g., letters, purchase orders) requiring the attention of the head office is properly emailed, and the original copy is sent to the concerned department head at the soonest possible time
• Follows the rules and regulations set by the HR, Accounting, and Purchasing Departments
• Attends training or re-orientation sessions when required, and informs the concerned person if work obligations prevent attendance
• Performs other duties that may be assigned from time to time